Job opening - IT Support Engineer at a Fortune 500 global healthcare organization in 東京23区 | Randstad

summary

東京23区, 東京都
¥5,000,000 - ¥6,000,000 per year, 年収500 ～ 600万円
permanent

job category
information technology

job details

社名
社名非公開

職種
その他　技術系（IT・Web・通信系）

業務内容 ...

Provide Tier 2 technical support for end-user devices, including laptops, desktops, and mobile devices -across office and operational environmentsTroubleshoot hardware, software, OS, and network-related issues, ensuring timely resolutionInstall, configure, and maintain systems across Windows and macOS environmentsDeliver support via onsite, remote, and phone channels with a strong focus on user experienceCollaborate with internal teams and external vendors to resolve incidents and fulfill service requestsManage and prioritize tickets, ensuring proper escalation and resolution within SLASupport basic networking and infrastructure connectivity, including diagnostics and issue resolutionContribute to IT security operations by following and improving processes to mitigate risksEnsure compliance with data privacy, security, and regulatory requirementsSupport remote sites as needed, including occasional travel within Japan

求められる経験
Minimum 3+ years of hands-on IT support experience (Tier 2 or similar) with end-to-end troubleshooting capability

Strong knowledge of Windows and macOS environments, device management, and enterprise IT tools (e.g., Intune, SCCM, ServiceNow)

Solid understanding of networking fundamentals and IT infrastructure

Business-level Japanese communication skills with the ability to support end users effectively

Experience working in a multinational or matrixed organization environment

Bachelor’s degree in IT, Computer Science, or equivalent practical experience (certifications are a plus)

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収500 ～ 600万円

賞与
あり
雇用期間
期間の定めなし

show more

社名
社名非公開

職種
その他　技術系（IT・Web・通信系）

業務内容
Provide Tier 2 technical support for end-user devices, including laptops, desktops, and mobile devices -across office and operational environmentsTroubleshoot hardware, software, OS, and network-related issues, ensuring timely resolutionInstall, configure, and maintain systems across Windows and macOS environmentsDeliver support via onsite, remote, and phone channels with a strong focus on user experienceCollaborate with internal teams and external vendors to resolve incidents and fulfill service requestsManage and prioritize tickets, ensuring proper escalation and resolution within SLASupport basic networking and infrastructure connectivity, including diagnostics and issue resolutionContribute to IT security operations by following and improving processes to mitigate risksEnsure compliance with data privacy, security, and regulatory requirementsSupport remote sites as needed, including occasional travel within Japan

求められる経験
Minimum 3+ years of hands-on IT support experience (Tier 2 or similar) with end-to-end troubleshooting capability

Strong knowledge of Windows and macOS environments, device management, and enterprise IT tools (e.g., Intune, SCCM, ServiceNow) ...

Solid understanding of networking fundamentals and IT infrastructure

Business-level Japanese communication skills with the ability to support end users effectively

Experience working in a multinational or matrixed organization environment

Bachelor’s degree in IT, Computer Science, or equivalent practical experience (certifications are a plus)

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収500 ～ 600万円

賞与
あり
雇用期間
期間の定めなし

show more

experience
Minimum 3+ years of hands-on IT support experience (Tier 2 or similar) with end-to-end troubleshooti

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- 東京23区, 東京都
- permanent
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社名社名非公開職種ITプロジェクトマネージャー業務内容リモートワーク可求められる経験【必須】・IT／業務コンサルティングの経験・PM／PMO／PLとしての案件リード経験・複数名以上のマネジメント・育成経験・日本語が流暢レベル【歓迎】・Selling 提案の経験・売上／利益責任を持つ立場での活動経験・組織施策／制度づくり等への関与意欲保険健康保険　厚生年金保険　雇用保険休日休暇土曜日　日曜日　祝日給与年収1,000 ～ 2,500万円賞与年2回雇用期間期間の定めなし
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