Job opening - IT Support & Operations Lead at Global FMCG Company in 東京23区 | Randstad

summary

東京23区, 東京都
¥5,000,000 - ¥8,000,000 per year, 年収500 ～ 800万円
permanent

job category
information technology

job details

社名
社名非公開

職種
その他　技術系（IT・Web・通信系）

業務内容 ...

• End-user support: Deliver excellent service to users; work closely with the IT team and vendors to handle user and network escalations. Cooperate with HR on new employee setups and account deactivations for leavers.• IT operations lead: Manage escalation tickets via ServiceNow, maintain the IT service catalog, and take necessary actions to identify and resolve issues.• Project support: Collaborate with overseas teams to support projects, coordinating migration approach, scope, timelines, and costs, ensuring deliverables meet quality, schedule, and budget requirements.• Infrastructure & process improvement: Continuously enhance internal IT processes and infrastructure; create and update SOPs related to system incidents; proactively communicate with global IT counterparts to improve user services and escalate issues as needed.• Travel: Possible overnight business trips to retail store locations across Japan (approximately once a year per store).

求められる経験
•Basic knowledge of system and network technologies
•Basic knowledge of servers and maintenance
•2+ years of experience supporting network/cloud infrastructure and servers
•3+ years of experience in a Help Desk or IT Support role
•3+ years of experience supporting Office 365
•Proficiency in Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Teams)
•Knowledge of Active Directory
•Experience with ERP systems (such as SAP) or business application development (no minimum years required)

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収500 ～ 800万円

賞与
あり
雇用期間
期間の定めなし

show more

社名
社名非公開

職種
その他　技術系（IT・Web・通信系）

業務内容
• End-user support: Deliver excellent service to users; work closely with the IT team and vendors to handle user and network escalations. Cooperate with HR on new employee setups and account deactivations for leavers.• IT operations lead: Manage escalation tickets via ServiceNow, maintain the IT service catalog, and take necessary actions to identify and resolve issues.• Project support: Collaborate with overseas teams to support projects, coordinating migration approach, scope, timelines, and costs, ensuring deliverables meet quality, schedule, and budget requirements.• Infrastructure & process improvement: Continuously enhance internal IT processes and infrastructure; create and update SOPs related to system incidents; proactively communicate with global IT counterparts to improve user services and escalate issues as needed.• Travel: Possible overnight business trips to retail store locations across Japan (approximately once a year per store).

求められる経験
•Basic knowledge of system and network technologies
•Basic knowledge of servers and maintenance
•2+ years of experience supporting network/cloud infrastructure and servers ...

•3+ years of experience in a Help Desk or IT Support role
•3+ years of experience supporting Office 365
•Proficiency in Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Teams)
•Knowledge of Active Directory
•Experience with ERP systems (such as SAP) or business application development (no minimum years required)

保険
健康保険　厚生年金保険　雇用保険

休日休暇
土曜日　日曜日　祝日

給与
年収500 ～ 800万円

賞与
あり
雇用期間
期間の定めなし

show more

experience
• Basic knowledge of system and network technologies • Basic knowledge of servers and maintenance •

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