Performance Management
• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).
• Collect, validate, and analyse operational and service-level performance data.
• Create and maintain performance dashboards; raise flags for non-compliance or deviations.
...
job details
summary
- hyderabad, telangana
- permanent
- job categoryinformation technology
job details
• Ensure adherence with service management standards and regulatory frameworks.
• Monitor performance regularly and escalate deviations that may impact our ability to deliver services as per stakeholder expectations.
Reporting & Governance
• Define and implement standardized reporting cadence and templates.
• Consolidate performance data from process owners and generate monthly/quarterly SLA and KPI reports.
• Facilitate performance and governance review meetings with stakeholders and leadership.
• Drive service reporting improvements using automation and visualization tools.
• Manage escalations, perform due diligence, create go to green plan and action it
• Support in business continuity trails reporting on periodic basis
Incident Management
• Maintain Incident Register for the issues highlighted from the respective towers.
• Collaborate, add and socialize mitigation approaches for the incidents
show more• Monitor performance regularly and escalate deviations that may impact our ability to deliver services as per stakeholder expectations.
Reporting & Governance
• Define and implement standardized reporting cadence and templates.
• Consolidate performance data from process owners and generate monthly/quarterly SLA and KPI reports.
• Facilitate performance and governance review meetings with stakeholders and leadership.
• Drive service reporting improvements using automation and visualization tools.
• Manage escalations, perform due diligence, create go to green plan and action it
• Support in business continuity trails reporting on periodic basis
Incident Management
• Maintain Incident Register for the issues highlighted from the respective towers.
• Collaborate, add and socialize mitigation approaches for the incidents
experience
15
Performance Management
• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).
• Collect, validate, and analyse operational and service-level performance data.
• Create and maintain performance dashboards; raise flags for non-compliance or deviations.
• Ensure adherence with service management standards and regulatory frameworks.
• Monitor performance regularly and escalate deviations that may impact our ability to deliver services as per stakeholder expectations.
Reporting & Governance
• Define and implement standardized reporting cadence and templates.
• Consolidate performance data from process owners and generate monthly/quarterly SLA and KPI reports.
• Facilitate performance and governance review meetings with stakeholders and leadership.
• Drive service reporting improvements using automation and visualization tools.
• Manage escalations, perform due diligence, create go to green plan and action it
• Support in business continuity trails reporting on periodic basis
Incident Management
• Maintain Incident Register for the issues highlighted from the respective towers. ...
• Define KPIs and SLAs for each finance tower; track performance across agreed frequencies (daily, weekly, monthly).
• Collect, validate, and analyse operational and service-level performance data.
• Create and maintain performance dashboards; raise flags for non-compliance or deviations.
• Ensure adherence with service management standards and regulatory frameworks.
• Monitor performance regularly and escalate deviations that may impact our ability to deliver services as per stakeholder expectations.
Reporting & Governance
• Define and implement standardized reporting cadence and templates.
• Consolidate performance data from process owners and generate monthly/quarterly SLA and KPI reports.
• Facilitate performance and governance review meetings with stakeholders and leadership.
• Drive service reporting improvements using automation and visualization tools.
• Manage escalations, perform due diligence, create go to green plan and action it
• Support in business continuity trails reporting on periodic basis
Incident Management
• Maintain Incident Register for the issues highlighted from the respective towers. ...
• Collaborate, add and socialize mitigation approaches for the incidents
show moreexperience
15share this job.
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
1 of 8apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
3 of 8getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
4 of 8compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
8 of 8start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
let similar jobs come to you
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.