manager - sales audit & credit card.

team that supports US stakeholders by ensuring accurate, compliant, and timely
processing of credit card transactions, chargebacks, PLCC/Dual card activities, sales
audit validations, and related accounting entries. Deliver strong governance, RCA-
driven issue resolution, and continuous improvement across all credit/CSA processes
while supporting transformation initiatives and building a high-performing team

Core Responsibilities
People Leadership & Operations
 Lead a team of analysts and specialists supporting Credit Card Finance & CSA;
oversee recruitment, onboarding, coaching, performance management, and
associate engagement.
 Serve as the single point of contact for SLC/US stakeholders regarding service
levels, cadence, escalations, and issue triage.
 Establish a structured governance cadence (daily/weekly/monthly dashboards,
KPIs, reconciliations, backlog reporting).

Credit Card & CSA Process Ownership
 Oversee endtoend Credit Card (PLCC, Dual Card, TPC) processes including
settlement exceptions, chargeback research, dispute documentation, and
financial impact validation.
 Govern Centralized Sales Audit (CSA) processes—sales data validation,
exception clearing, transaction audits, and cross-system reconciliations.
 Ensure timely and accurate posting of journal entries, GL adjustments,
subledger validations, and balance sheet reconciliations across credit/CSA
workstreams.

 Review and approve RCA for variances, reconciling items, missing transactions,
mismatches between POS/merchant/acquirer systems, and data integrity
exceptions.
 Maintain clear documentation and version-controlled SOPs across all credit and
CSA processes.

 

experience

10