Role:Partner Operations Manager
Location: London
Work Model: Hybrid
...
partner operations manager.
- city of london, greater london
- posted 18 december 2025
- closes 16 january 2026
job details
summary
- city of london, greater london
- £38.46 - £44.05 per hour
- contract
- full-time
- job categoryinformation technology
job details
Employment Type: Contract
show moreWe are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non‑technical role bridges publishers, external vendors, and internal teams within a company that delivers large‑scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.
Key Responsibilities
- Act as the liaison between publishers, vendors, and internal teams
- Resolve publisher issues through documentation fixes or cross‑functional escalation
- Coordinate projects and programmes across vendors, PMs, and engineering teams
- Oversee first‑level support operations and define SOPs/playbooks
- Manage vendor relationships and ensure effective stakeholder communication
- Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
- Support three core products:
- Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
- Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast‑paced with frequent feature updates
- News App: High‑scale system with low support volume; tickets mainly styling or traffic queries
Required Skills & Experience
- Experience Level: Minimum 2-3 years of professional experience
- Problem Solving/Troubleshooting: Efficient issue resolution via documentation or escalation
- Project/Program Management: Coordinating across vendors, PMs, and engineering teams
- Vendor Management: Overseeing support operations and defining SOPs/playbooks
- Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory‑driven news sector
- Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experience
If you are interested then please apply directly to the ad or send your CV to santi.kalathoti@randstaddigital.com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Role:Partner Operations Manager
Location: London
Work Model: Hybrid
Employment Type: Contract
We are seeking a Partner Operations Manager to support the digital news publishing ecosystem, partnering with leading global publishers. This non‑technical role bridges publishers, external vendors, and internal teams within a company that delivers large‑scale platforms and subscription services to help publishers manage content, grow reader revenue, and provide reliable news experiences.
Key Responsibilities
- Act as the liaison between publishers, vendors, and internal teams
- Resolve publisher issues through documentation fixes or cross‑functional escalation
- Coordinate projects and programmes across vendors, PMs, and engineering teams
- Oversee first‑level support operations and define SOPs/playbooks
- Manage vendor relationships and ensure effective stakeholder communication
- Identify opportunities to improve documentation, retrain vendors, or escalate feature requests/bugs
- Support three core products:
- Pinpoint: Investigative research tool for journalists; straightforward support (loading/access issues)
- Reader Revenue Manager: Subscription service tool involving integrations, payments, user management, and financial reporting; fast‑paced with frequent feature updates
- News App: High‑scale system with low support volume; tickets mainly styling or traffic queries
...
Required Skills & Experience
show more- Experience Level: Minimum 2-3 years of professional experience
- Problem Solving/Troubleshooting: Efficient issue resolution via documentation or escalation
- Project/Program Management: Coordinating across vendors, PMs, and engineering teams
- Vendor Management: Overseeing support operations and defining SOPs/playbooks
- Soft Skills: High empathy and relationship management skills, essential in the sensitive, regulatory‑driven news sector
- Preferred Backgrounds: Consultancy (IT/Strategy) or News/Media ecosystem experience
If you are interested then please apply directly to the ad or send your CV to santi.kalathoti@randstaddigital.com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
share this job.
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
1 of 8apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
3 of 8getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
4 of 8compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
8 of 8start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
let similar jobs come to you
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.