qa manager (electrical)：大手外資系インフラソリューションリーディングカンパニー.

About the RoleWe are looking for an experienced Quality Manager to ensure that our products and services meet our customers' expectations for all necessary requirements.The Energy Management Quality Manager is responsible for identifying and eliminating product quality risks that may affect customer satisfaction and quality. S/he must work with colleagues to understand, mitigate, and eliminate these risks throughout the product lifecycle to ensure end-to-end product quality. S/he plays a critical role in the customer experience by supporting rapid and effective responses to field quality issues as they arise to ensure minimal disruption to our valued customer base.What will you do?Ensure a reliable process is operating to solve customer complaints fast and effectivelyEscalate customer issues to the right organization whenever needed, and supports collaborative resolution in the customer's best interestEnsure all customer issues are regularly analyzed to identify top issues and launch projects to prevent themCollaborate with other organizations to contain, correct, and prevent problems affecting customersLead execution of containment actions for known problemsWhat skills and capabilities will make you successful?Possess technical knowledge of electrical distribution, data center infrastructure, equipment, and processes to effectively assess and manage the quality of products and services.Knowledge of Data Centre, and EPC power distribution systems and standardsLeverage Quality Management System to ensure product and process quality.Good verbal and written communication skills to work with Global Offer Creation Center and any other regional stakeholders with business level English and Japanese with strong influence skill and global mindset.Proven people management skillsMulticultural skillsWhat's in it for you?Career Growth: Gain exposure to senior leadership, cross-functional collaboration, and future leadership pathways.Strategic Ownership: Lead initiatives that align with company goals and make a measurable impact.Who will you report to?Director of Customer Satisfaction &Quality, Japan

求められる経験
Qualifications

・Graduate in an engineering discipline. Chartered Engineer status, mechanical and/or electrical engineering degree is a plus.
・Experience at Data Center or power distribution sector, having a necessary level of facility's requirements and be familiar with industry best practices, customer nature and customer requirements on product and process quality.
・Experience in design or quality assurance of chillers, uninterruptible power supply and offers such as Power Breaker, Contactor, Busway etc as well as Management system / application software knowledges.
・Experience in dealing with quality issues with customers and proven record on solving critical quality issues.

保険
健康保険,厚生年金保険,介護保険,雇用保険,労災保険

休日休暇
日曜日,土曜日,祝日

給与
年収1,000 ～ 1,700万円

賞与
年1回
雇用期間
期間の定めなし