Are you ready to shape the future of digital government services? Our Edmonton client is looking for dedicated Service Designers to join their innovative Digital Design and Delivery team for a long term contract engagement. In this role, you will work on high profile digital transformation projects that directly impact the lives of Albertans by making public services simpler and more efficient. Joining a forward thinking, cross functional team, you will have the chance to apply human centered design to complex challenges while working in a collaborative and fast paced agile environment.
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Advantages
• You will contribute to large scale digital transformation initiatives that modernize how citizens interact with public services.
• The role offers the opportunity to work within a highly collaborative, cross functional team of experts and product owners.
• You will gain experience across multiple diverse projects, providing variety in your daily work and professional growth.
• This contract provides a stable, long term opportunity with a high volume of hours in a professional public sector setting.
• You will work with modern design methodologies including agile delivery and human centered research practices.
Responsibilities
• Integrate human centered design methods into program review and digital transformation projects to improve service quality.
• Analyze and document project outcomes to ensure staff efficiency and easy access for citizens across all service channels.
• Conduct user and behavioral field research to identify gaps and opportunities in the current service delivery model.
• Facilitate co-design workshops with stakeholders and service users to develop innovative solutions and concepts.
• Create journey maps, service blueprints, and process maps to depict the end to end service experience.
• Design and test service prototypes and conduct usability testing to validate digital products before implementation.
• Develop change management plans and coordinate with program teams to integrate new processes and policies into operations.
Qualifications
• Minimum of two years of professional experience focusing on service design research and creating design outputs.
• At least three years of experience working in or directly for the public sector.
• Proven experience of two years or more working within a cross functional product team using agile methodology.
• Experience planning and conducting qualitative field research and reporting findings to project leadership.
• Background in service transformation including experience with policy changes or organizational culture shifts.
Summary
This is a unique opportunity to use your design expertise to build better digital experiences for the public. If you are passionate about service innovation and want to be part of a team that values user research and iterative delivery, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you ready to shape the future of digital government services? Our Edmonton client is looking for dedicated Service Designers to join their innovative Digital Design and Delivery team for a long term contract engagement. In this role, you will work on high profile digital transformation projects that directly impact the lives of Albertans by making public services simpler and more efficient. Joining a forward thinking, cross functional team, you will have the chance to apply human centered design to complex challenges while working in a collaborative and fast paced agile environment.
Advantages
• You will contribute to large scale digital transformation initiatives that modernize how citizens interact with public services.
• The role offers the opportunity to work within a highly collaborative, cross functional team of experts and product owners.
• You will gain experience across multiple diverse projects, providing variety in your daily work and professional growth.
• This contract provides a stable, long term opportunity with a high volume of hours in a professional public sector setting.
• You will work with modern design methodologies including agile delivery and human centered research practices.
...
Responsibilities
• Integrate human centered design methods into program review and digital transformation projects to improve service quality.
• Analyze and document project outcomes to ensure staff efficiency and easy access for citizens across all service channels.
• Conduct user and behavioral field research to identify gaps and opportunities in the current service delivery model.
• Facilitate co-design workshops with stakeholders and service users to develop innovative solutions and concepts.
• Create journey maps, service blueprints, and process maps to depict the end to end service experience.
• Design and test service prototypes and conduct usability testing to validate digital products before implementation.
• Develop change management plans and coordinate with program teams to integrate new processes and policies into operations.
Qualifications
• Minimum of two years of professional experience focusing on service design research and creating design outputs.
• At least three years of experience working in or directly for the public sector.
• Proven experience of two years or more working within a cross functional product team using agile methodology.
• Experience planning and conducting qualitative field research and reporting findings to project leadership.
• Background in service transformation including experience with policy changes or organizational culture shifts.
Summary
This is a unique opportunity to use your design expertise to build better digital experiences for the public. If you are passionate about service innovation and want to be part of a team that values user research and iterative delivery, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!
P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!
We look forward to supporting you in your job search!
Good luck!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
