senior servicenow platform lead.

Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world's largest talent company and a partner of choice to clients. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs.

Role:
If you are a strategic leader with a deep technical understanding of the ServiceNow ecosystem and a passion for digital health transformation, we want to hear from you.

Key Responsibilities

• Platform Leadership: Manage ServiceNow strategy, architecture (roadmap), version upgrades, and integrations.

• Operational Management: Lead operations and projects for the ServiceNow platform, including IT Service Management (ITSM) and Agile sprint management.

• Governance & Documentation: Create high-level technical documentation (Architecture & Design), lead governance meetings, and manage license procurement.

• Stakeholder Engagement: Negotiate with internal and external stakeholders to ensure platform outcomes align with agency goals.

Skills and Experience
To be successful in this role, you will demonstrate:

• Technical Expertise: Extensive experience managing ServiceNow platforms, specifically within government (Protected/Official Sensitive) environments.

• ITSM Mastery: Strong background in ITSM consulting, support, and management using ITIL v4 frameworks.

• Strategic Thinking: Ability to define value streams and implement SIAM models to enhance collaboration between service partners.

• Leadership: Proven experience managing technical teams and leading cross-functional modernization initiatives.

Essential Criteria

• Technical Certifications: Valid ServiceNow certifications and demonstrated experience in platform management.

• ITSM & ITIL: Expert-level knowledge of ITIL processes and ITSM management.

• Governance: Proven track record in leadership and governance within a complex ICT environment.

Please hit the apply button or for more information contact Simmi from Randstad Digital on 0425763872.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.