Collect and analyze customer service related data to identify trends, issues and opportunities for improvement
Evaluate and optimize customer service processes to improve efficiency and customer satisfaction through data analysis.
Prepare regular reports to provide management with key performance indicators (KPIs) and business insights on customer service.
Monitor the performance of the customer service team to ensure that the quality of service meets company standards.
Collect and analyze customer behavior to understand customer needs and improve service.
Collaborate with other departments to ensure customer service processes are aligned with the company's overall business objectives.
Analyze customer data and segment customers in order to provide a more personalized service.
skills and experience required.
Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results with 5+ years working experience or equivalent MS with 3+ years working experience in analytics area
SQL proficiency required: can extract data from large databases using SQL to develop data queries
Excellent problem-solving skills including the ability to analyze and resolve complex problems
Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
Excellent communication skill, fluent in English, both written and oral.
Quick learning capability under rapid changing environment.
Can-do attitude and be willing to take challenges.
Show respect for differences in opinions and one-team spirit
Strong business sense and analytics ability.
Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
Must want to tell an impactful story with analysis and smart data visualization, not just number crunch
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
Attentive to detail and committed to data integrity
Experience in one data analysis package, such as R /Python on popular machine learning algorithms, such as Logistic Regression, Decision Tree.
Experience in data analysis methodology like hypothesis testing, A/B Test.
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about the company. Internet
about the team. Data
...
about the job.
Collect and analyze customer service related data to identify trends, issues and opportunities for improvement
Evaluate and optimize customer service processes to improve efficiency and customer satisfaction through data analysis.
Prepare regular reports to provide management with key performance indicators (KPIs) and business insights on customer service.
Monitor the performance of the customer service team to ensure that the quality of service meets company standards.
Collect and analyze customer behavior to understand customer needs and improve service.
Collaborate with other departments to ensure customer service processes are aligned with the company's overall business objectives.
Analyze customer data and segment customers in order to provide a more personalized service.
skills and experience required.
Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results with 5+ years working experience or equivalent MS with 3+ years working experience in analytics area
SQL proficiency required: can extract data from large databases using SQL to develop data queries
Excellent problem-solving skills including the ability to analyze and resolve complex problems
Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
Excellent communication skill, fluent in English, both written and oral.
Quick learning capability under rapid changing environment.
Can-do attitude and be willing to take challenges.
Show respect for differences in opinions and one-team spirit
Strong business sense and analytics ability.
Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
Must want to tell an impactful story with analysis and smart data visualization, not just number crunch
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
Attentive to detail and committed to data integrity
Experience in one data analysis package, such as R /Python on popular machine learning algorithms, such as Logistic Regression, Decision Tree.
Experience in data analysis methodology like hypothesis testing, A/B Test.
show more
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About the companyGlobal Industry Leader: We are one of the world's largest online travel platforms, connecting millions of travelers across the globe.Data-Driven Culture: We don't just guess; we decide based on billions of data points. We operate in a fast-paced, international environment where technology meets humanity.Multicultural Environment: English is our working language in many teams, offering a truly global career track without leaving the country
About the companyGlobal Industry Leader: We are one of the world's largest online travel platforms, connecting millions of travelers across the globe.Data-Driven Culture: We don't just guess; we decide based on billions of data points. We operate in a fast-paced, international environment where technology meets humanity.Multicultural Environment: English is our working language in many teams, offering a truly global career track without leaving the country
about the company.我们的客户是一家央企,他们正在为研发团队招聘前端工程师。about the job.1. 核心开发:负责企业级Web应用的前端开发,或通用前端组件库/框架的搭建与维护(基于Vue技术栈)。2. 性能优化:负责前端性能调优(渲染、加载速度等)及浏览器兼容性处理,提升用户交互体验。3. 质量把控:参与前端架构设计与代码评审,编写技术文档,确保代码的可维护性与规范化。4. 团队协作:与产品经理、UI设计师及后端团队紧密配合,精准还原设计稿,确保项目高效交付。skills and experience required.1. 教育背景:985/211院校统招本科及以上学历,计算机软件/信息相关专业。2. 工作年限:2-6年前端相关开发经验。3. 技术能力:精通Vue.js及其生态(Vuex/Pinia, Vue Router等),具备扎实的HTML/CSS/JavaScript(ES6+)基础;具备优秀的编程习惯和极强的动手能力,熟悉前端工程化。4. 综合素质:拥有出色的沟通能力
about the company.我们的客户是一家央企,他们正在为研发团队招聘前端工程师。about the job.1. 核心开发:负责企业级Web应用的前端开发,或通用前端组件库/框架的搭建与维护(基于Vue技术栈)。2. 性能优化:负责前端性能调优(渲染、加载速度等)及浏览器兼容性处理,提升用户交互体验。3. 质量把控:参与前端架构设计与代码评审,编写技术文档,确保代码的可维护性与规范化。4. 团队协作:与产品经理、UI设计师及后端团队紧密配合,精准还原设计稿,确保项目高效交付。skills and experience required.1. 教育背景:985/211院校统招本科及以上学历,计算机软件/信息相关专业。2. 工作年限:2-6年前端相关开发经验。3. 技术能力:精通Vue.js及其生态(Vuex/Pinia, Vue Router等),具备扎实的HTML/CSS/JavaScript(ES6+)基础;具备优秀的编程习惯和极强的动手能力,熟悉前端工程化。4. 综合素质:拥有出色的沟通能力
about the company.我们的客户是一家央企,他们正在为研发团队招聘后端工程师。about the job.1. 核心开发:负责企业级软件系统的后端开发或底层框架设计与实现(Java技术栈)。2. 系统优化:负责系统性能调优及线上疑难问题排查,保障系统的高可用与稳定性。3. 工作内容:参与技术方案设计与代码评审(Code Review),编写技术文档,确保代码质量与规范。4. 团队协作:参与需求分析与技术评审,与团队紧密配合,确保项目按时高质量交付。skills and experience required.1. 学历背景:985/211院校统招本科及以上学历,计算机软件/信息相关专业。2. 工作年限:2-6年 Java相关开发经验。3. 技术能力:具备扎实的Java编程基础、优秀的代码编写习惯及极强的动手能力。4. 综合素质:拥有出色的沟通能力与团队合作精神,具备持续学习的热情,乐于钻研新技术并勇于应对挑战。
about the company.我们的客户是一家央企,他们正在为研发团队招聘后端工程师。about the job.1. 核心开发:负责企业级软件系统的后端开发或底层框架设计与实现(Java技术栈)。2. 系统优化:负责系统性能调优及线上疑难问题排查,保障系统的高可用与稳定性。3. 工作内容:参与技术方案设计与代码评审(Code Review),编写技术文档,确保代码质量与规范。4. 团队协作:参与需求分析与技术评审,与团队紧密配合,确保项目按时高质量交付。skills and experience required.1. 学历背景:985/211院校统招本科及以上学历,计算机软件/信息相关专业。2. 工作年限:2-6年 Java相关开发经验。3. 技术能力:具备扎实的Java编程基础、优秀的代码编写习惯及极强的动手能力。4. 综合素质:拥有出色的沟通能力与团队合作精神,具备持续学习的热情,乐于钻研新技术并勇于应对挑战。
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