Collect and analyze customer service related data to identify trends, issues and opportunities for improvement
Evaluate and optimize customer service processes to improve efficiency and customer satisfaction through data analysis.
Prepare regular reports to provide management with key performance indicators (KPIs) and business insights on customer service.
Monitor the performance of the customer service team to ensure that the quality of service meets company standards.
Collect and analyze customer behavior to understand customer needs and improve service.
Collaborate with other departments to ensure customer service processes are aligned with the company's overall business objectives.
Analyze customer data and segment customers in order to provide a more personalized service.
skills and experience required.
Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results with 5+ years working experience or equivalent MS with 3+ years working experience in analytics area
SQL proficiency required: can extract data from large databases using SQL to develop data queries
Excellent problem-solving skills including the ability to analyze and resolve complex problems
Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
Excellent communication skill, fluent in English, both written and oral.
Quick learning capability under rapid changing environment.
Can-do attitude and be willing to take challenges.
Show respect for differences in opinions and one-team spirit
Strong business sense and analytics ability.
Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
Must want to tell an impactful story with analysis and smart data visualization, not just number crunch
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
Attentive to detail and committed to data integrity
Experience in one data analysis package, such as R /Python on popular machine learning algorithms, such as Logistic Regression, Decision Tree.
Experience in data analysis methodology like hypothesis testing, A/B Test.
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about the company. Internet
about the team. Data
...
about the job.
Collect and analyze customer service related data to identify trends, issues and opportunities for improvement
Evaluate and optimize customer service processes to improve efficiency and customer satisfaction through data analysis.
Prepare regular reports to provide management with key performance indicators (KPIs) and business insights on customer service.
Monitor the performance of the customer service team to ensure that the quality of service meets company standards.
Collect and analyze customer behavior to understand customer needs and improve service.
Collaborate with other departments to ensure customer service processes are aligned with the company's overall business objectives.
Analyze customer data and segment customers in order to provide a more personalized service.
skills and experience required.
Bachelor’s degree in computer science, engineering, mathematics, statistics, data science or a related degree program with outstanding academic results with 5+ years working experience or equivalent MS with 3+ years working experience in analytics area
SQL proficiency required: can extract data from large databases using SQL to develop data queries
Excellent problem-solving skills including the ability to analyze and resolve complex problems
Organized and structured: can manage multiple, competing priorities and deliver results under tight deadlines and pressure
Excellent communication skill, fluent in English, both written and oral.
Quick learning capability under rapid changing environment.
Can-do attitude and be willing to take challenges.
Show respect for differences in opinions and one-team spirit
Strong business sense and analytics ability.
Must be data savvy and love crunching numbers: love the idea of working in an international and multicultural company, analyzing billions of actions from millions of travelers choosing from thousands of hotels
Must want to tell an impactful story with analysis and smart data visualization, not just number crunch
Able and willing to share your opinion and propose ideas to improve operations based on data and have an impact on the customer experience
Attentive to detail and committed to data integrity
Experience in one data analysis package, such as R /Python on popular machine learning algorithms, such as Logistic Regression, Decision Tree.
Experience in data analysis methodology like hypothesis testing, A/B Test.
show more
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about the company.上市电商公司about the team.IT 团队about the job.和公司管理团队合作,理解业务需求并给出技术方案。为全球领先的奢侈品电商平台开发可扩展的可靠的高质量解决方案。定义公司的系统架构并逐步实现。负责公司级别跨团队的大规模工程项目从开始到交付的全流程。 推动高绩效团队产出结果。为公司解决高难度问题。运用工程最佳实践,并不断改进团队流程以提高效率。skills and experience required.10-15 年以上开发高可靠高性能电商系统的经验。深入理解多个电商核心系统的业务逻辑,例如订单交易,支付,商品,价格,库存,履约和财务。有全局观同时仍然参与核心的设计和代码。在并行多任务的环境下有优秀的执行能力。过往有成功的团队管理和技术管理能力。在高可用、高并发微服务后端开发和性能调优方面有资深专家级水准。在数据存储系统方面有资深专家级水准。精通至少其中一种开发语言或运行时:Java, Go, Python, JavaScript, Node.j
about the company.上市电商公司about the team.IT 团队about the job.和公司管理团队合作,理解业务需求并给出技术方案。为全球领先的奢侈品电商平台开发可扩展的可靠的高质量解决方案。定义公司的系统架构并逐步实现。负责公司级别跨团队的大规模工程项目从开始到交付的全流程。 推动高绩效团队产出结果。为公司解决高难度问题。运用工程最佳实践,并不断改进团队流程以提高效率。skills and experience required.10-15 年以上开发高可靠高性能电商系统的经验。深入理解多个电商核心系统的业务逻辑,例如订单交易,支付,商品,价格,库存,履约和财务。有全局观同时仍然参与核心的设计和代码。在并行多任务的环境下有优秀的执行能力。过往有成功的团队管理和技术管理能力。在高可用、高并发微服务后端开发和性能调优方面有资深专家级水准。在数据存储系统方面有资深专家级水准。精通至少其中一种开发语言或运行时:Java, Go, Python, JavaScript, Node.j