shared service manager.

 Monitor SLAs, KPIs, and performance metrics to ensure service targets are
consistently achieved.
 Act as the primary escalation point for operational issues and service delivery
challenges.
Migration &Transition Management
 Lead the endtoend migration of accounting and finance processes from GCC
countries to Hyderabad.
 Oversee transition planning, knowledge transfer, documentation, and stabilisation of
migrated processes.
 Ensure minimal business disruption and maintain service continuity during and after
migration.
 Build strong relationships with GCCbased finance teams to support collaboration and
alignment.
Resource & Capacity Optimisation
 Evaluate current resource structures and optimise staffing levels to ensure
costeffective service delivery.
 Implement workforce planning strategies to align capacity with business needs and
future growth.
 Drive productivity improvements through automation, process redesign, and
technology enablement.Continuous Improvement & Transformation
 Identify and execute continuous improvement initiatives, including automation,
digitisation, and process optimisation.
 Drive change management efforts related to process transformation and system
implementations.
 Foster a culture of innovation, efficiency, and customercentric service.
Financial & Operational Management
 Manage budgets, forecasting, and resource planning for shared services operations.
 Ensure optimal utilisation of people, technology, and financial resources.
Stakeholder Engagement
 Partner with crossfunctional leaders across GCC and India to understand business
requirements and enhance service delivery.
 Build strong stakeholder relationships to ensure alignment, transparency, and
satisfaction.
People Leadership
 Oversee hiring, onboarding, training, coaching, and performance management for
shared services teams.
 Develop team capabilities and promote a highperformance, collaborative work
environment.
Governance & Compliance
 Ensure adherence to internal controls, regulatory requirements, and company
policies.
 Maintain audit readiness and support compliance initiatives across shared services
functions.

experience

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