Location: University of Westminster Salary: £15 per hour (Competitive based on experience) Contract: Full-time, Permanent
The Role
Are you a compassionate, organized professional dedicated to helping students thrive? We are looking for a Student Support & Wellbeing Engagement Officer to act as the vital "front door" to our student services.
In this role, you will be the first point of contact for students seeking support. You will manage initial triage conversations, assess student needs with empathy, and coordinate access to a wide range of specialist services, including Disability Support, Mental Health, Counselling, and Funding advice.
Key Responsibilities
Triage & Support: Act as the first point of contact via telephone, email, and in-person, providing a welcoming and professional environment for all students.
Service Navigation: Identify appropriate support pathways and facilitate referrals to specialist teams Wellbeing, Mental Health, and Specialist Mentoring.
Crisis Response: Respond calmly and effectively to students who may be in distress, using tact and discretion to ensure they receive the care they need.
Engagement & Outreach: Support student inclusion by attending open days, developing self-help resources, and updating service publicity via social media and university platforms.
Operational Excellence: Maintain accurate, confidential records in line with GDPR and contribute to the continuous improvement of triage processes.
About You
To excel in this role, you should be a resilient communicator who enjoys working in a fast-paced and inclusive community.
Essential Requirements:
Experience: Previous experience in a busy customer-facing or student support role, preferably within Higher Education.
Communication: Exceptional interpersonal skills with the ability to listen effectively and respond with clarity and sensitivity.
Problem Solving: The ability to assess complex information quickly and identify the next best steps for a student's journey.
IT Proficiency: Strong competence in MS Office and experience using databases or student record systems (e.g., SITS/SAP).
Values: A deep commitment to equality, diversity, and inclusion.
Desirable Assets:
Recognised training in Mental Health First Aid or Suicide Awareness (e.g., ASSIST).
Knowledge of the Equality Act 2010 and the Disabled Students' Allowance (DSA) process.
Why Join Us?
We offer a supportive environment that values professional development. You will be part of a team that is "Progressive, Compassionate, and Responsible," working to ensure every student has the opportunity to fulfil their potential.
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