- Maintain accurate customer and account records in the system.
- Coordinate with Government authorities and internal teams for documentation requirements such as ECGC credit insurance, Duty Drawback, Marine Insurance, EDI Registration, Self-Sealing & Factory Stuffing documentation.
- Handle export-related compliance including IEC renewal, FIEO renewal, RCMC certification, and ECGC data submission for Star House status.
- Represent the company in matters related to DGFT & JNPT and ensure verification of Shipping Bills.
- Prepare reports and required data to support smooth sales operations.
- Generate post-shipment documentation through SAP module.
- Coordinate with the Sales team for invoice payments and maintain invoice records.
- Identify and resolve documentation gaps; escalate incomplete documents when required.
- Ensure elimination of duplicate data and maintain database accuracy.
- Maintain proper data backups to safeguard information.
- Adhere to company policies and procedures and support operational improvements.
- Perform additional tasks as assigned from time to time.