Support & Triage
● Serve as the first point of contact for dealer and distributor inquiries.
● Manage Freshdesk ticket intake, categorization, and routing using defined
workflows.
● Resolve routine or well-documented issues using ASC’s AI-powered knowledge base.
● Escalate only clean, fully documented cases to Tier 2 Support or product/engineering.
...
tech support- sr analyst.
- posted 4 days ago
- closes 26 april 2026
share this job.
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
related jobs.
see all jobs- RESPONSIBILITIES · Providing support to the countries for the quality submission of the Reporting pack,· Support external and internal audits with supporting documentation, archive retrieval, journal walk throughs, and other audit requirements under the supervision of the Operational Controller,· Maintain internal process documentation to reflect the most up-to-date ways of work,· Ensure standard operating procedures are opeRESPONSIBILITIES · Providing support to the countries for the quality submission of the Reporting pack,· Support external and internal audits with supporting documentation, archive retrieval, journal walk throughs, and other audit requirements under the supervision of the Operational Controller,· Maintain internal process documentation to reflect the most up-to-date ways of work,· Ensure standard operating procedures are ope
- A.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or SiebelA.Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders.B. Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided.C. Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel
- The Oracle EPM support analyst will support the Oracle Enterprise Performance Management suite ofproducts including, but not limited to Oracle FCC, Planning (and associated components such as Capital,Projects and Workforce Planning) and Tax Reporting. This includes support in the use, design,development, configuration, and testing of EPM modules. The support analyst will perform functional tasksof medium-to-high technological complexity and provide supportThe Oracle EPM support analyst will support the Oracle Enterprise Performance Management suite ofproducts including, but not limited to Oracle FCC, Planning (and associated components such as Capital,Projects and Workforce Planning) and Tax Reporting. This includes support in the use, design,development, configuration, and testing of EPM modules. The support analyst will perform functional tasksof medium-to-high technological complexity and provide support
