technical business analyst.

What You Will Do:

• Collaborate with technical and business stakeholders to elicit and evolve requirements for technical design and implementation.

• Translate business requirements into detailed functional and technical specifications, with a strong focus on contact centres, cloud, telephony, and ICT infrastructure.

• Define and review vendor Service Level Agreements, Key Performance Indicators, and ongoing system support requirements.

• Review and provide input into Disaster Recovery procedures and update Business Continuity Processes to reflect changing technology landscapes.

• Prepare and assist in the development of key project and program management documents, including program business cases and tender documentation.

What You Need to Apply for This Role:

• Minimum 10 years of experience working closely with business users to develop processes and gather/validate requirements in ICT projects.

• Strong understanding of complex technology landscapes, including contact centres, telephony, cloud, and ICT infrastructure.

• Proven experience in composing and evaluating technical tenders, integrating technical solutions, and collaborating with technical SMEs.

• Excellent communication, presentation, and stakeholder management skills, with the ability to build positive relationships across diverse teams and vendors.

• Strong analytical mindset with the ability to identify, address, and escalate risks and issues impacting successful project implementation.

Randstad contractor benefits:

• Access to a Udemy license for ongoing learning and continuous professional development

• Access to exclusive discounts across various platforms

• Discounts on private health funds

• 3 payruns a week

Interested? Apply Now!If you are a Senior Technical Business Analyst with experience in contact centres, telephony, cloud and ICT infrastructure, we want to hear from you. Click “Apply Now”.

Alternatively, please reach out to Diane Botje - diane.botje@randstaddigital.com.au for more information.

You must be a Brisbane based candidate with unlimited working rights to be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.