technical support officer.

Location & Work Environment

• Onsite Presence: This is a fully onsite role to support the physical ICT infrastructure and devices used

• Primary Locations: You will be based at the Bacchus Marsh and Melton offices

Key Responsibilities

• Technical Support: Deliver frontline support for Microsoft 365, Intune, Windows 10/11, and mobile devices (iOS/Android)

• Incident Management: Troubleshoot hardware, software, and network issues while meeting SLA targets.

• Specialised Systems: Maintain critical clinical equipment, including nurse call systems and Capsa Carts.

• Documentation: Create knowledge base articles to empower staff and streamline support

• Collaboration: Work with project teams, vendors, and other DTS units to implement technical solution

What You’ll Need (Selection Criteria)

• Qualifications: A relevant tertiary qualification or an equivalent mix of education and experience.
• Experience: Proven background in ICT Desktop or Service Desk environments with strong troubleshooting skills.
• Communication: Exceptional ability to explain complex technical concepts to non-technical clinical staff.
• Flexibility: A valid driver’s license and the ability to participate in a rotational on-call roster.

Interested to learn more?

Please hit APPLY to submit a copy of your updated CV, or reach out to Aleks at aleks.culic@randstaddigital.com.au with a copy of your resume, to discuss the role in more detail.

Don't tick all the boxes but believe this could be the next step in your career?
Great! Please apply and we look forward to seeing your resume. We don't expect you to tick every box, as the next step in your career should also provide you with an opportunity to learn new skills too!

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.