- 3–5 years in technical support, QA, or software operations.
- Hands-on experience with AI tools for automation, testing, or data analysis (e.g., ChatGPT API, Make.com, Zapier, Freshdesk AI Assist).
- Strong diagnostic skills in web applications (.NET / Azure environment preferred).
- Understanding of testing frameworks and bug-tracking systems (GitHub, Azure DevOps, JIRA).
- Comfortable creating and refining AI prompts, test automation scripts, and structured reports.
- Exceptional attention to detail and communication skills.
- Availability overlapping Canadian business hours (4–6 hours/day minimum).
tier 2 - technical support engineer.
- posted 4 days ago
- closes 5 march 2026
share this job.
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
related jobs.
see all jobs- Bachelor’s degree in software, network, or cybersecurity (or demonstrable equalexperience) At least 2 years’ experience in a DevOps Engineer roleDevOps Engineer Apr 2025 Proven experience or certification in AWS Proven experience in troubleshooting and debugging SQL, SNS, SQS, Kinesis, C#(.net Core), S3, FTP, AWS Lambda. HTTP level REST API experience (andprevious API standards, e.g SOAP) Proven experience in operating system administration (on both WiBachelor’s degree in software, network, or cybersecurity (or demonstrable equalexperience) At least 2 years’ experience in a DevOps Engineer roleDevOps Engineer Apr 2025 Proven experience or certification in AWS Proven experience in troubleshooting and debugging SQL, SNS, SQS, Kinesis, C#(.net Core), S3, FTP, AWS Lambda. HTTP level REST API experience (andprevious API standards, e.g SOAP) Proven experience in operating system administration (on both Wi
- Collaborate with Product teams ensuring that raw data is cleansed and transformedand useable by downstream consumers (ML Engineers, BI analytics) Expect level PL-SQL Assist and advise on the re-development and modernisation of end-to-end ETLpipelines and introduce new technologies where appropriate in a real-time streamingenvironment dealing with very large data volumes Working with AWS cloud infrastructure (specifically SQS, SNS, Redshift,OpenSearch,Collaborate with Product teams ensuring that raw data is cleansed and transformedand useable by downstream consumers (ML Engineers, BI analytics) Expect level PL-SQL Assist and advise on the re-development and modernisation of end-to-end ETLpipelines and introduce new technologies where appropriate in a real-time streamingenvironment dealing with very large data volumes Working with AWS cloud infrastructure (specifically SQS, SNS, Redshift,OpenSearch,
- Design, deploy, and maintain Layer 2/Layer 3 network infrastructure using Cisco Catalyst/Nexus, Aruba, and Ruckus switching platforms. Configure and optimize dynamic routing protocols such as OSPF, BGP, and EIGRP across multi-site environments. Implement and manage firewall policies, NAT rules, and VPN configurations on Fortinet FortiGate and Check Point firewalls. Perform network segmentation using VLANs, ACLs, and trunking to ensure secure and efficientDesign, deploy, and maintain Layer 2/Layer 3 network infrastructure using Cisco Catalyst/Nexus, Aruba, and Ruckus switching platforms. Configure and optimize dynamic routing protocols such as OSPF, BGP, and EIGRP across multi-site environments. Implement and manage firewall policies, NAT rules, and VPN configurations on Fortinet FortiGate and Check Point firewalls. Perform network segmentation using VLANs, ACLs, and trunking to ensure secure and efficient
