) To implement Service Policy at dealerships.
2) Improve dealer operations and systems/processes to meet customer satisfaction.
3) Dealers visit, review & improve CSI through process systems for dealer profitability & customer satisfaction.
4) Carry out warranty audit/ DEP audit and ensure cost control as well dealership enhancement.
5) To support monitor dealers in the CSI activity in the region,
6) To monitor workshop upgradation plans for the region for better CSI.
7) To identify training needs for the dealer staff
8) To carry out a PDI audit.
