Position Description: “Trainer / Senior Trainer - L&D”
Location : Bangalore, India
Reportees : Trainee Batches
Reporting To : Assistant Manager-L&D
Job Role : Deliver foundational and process specific training in mortgage underwriting and evaluate the trainee performance. Much of the role will entail all L&D specific tasks from content creation to delivery of training to batches of all sizes. Engagement will vary form novices to underwriting domain to experienced staff.
Key Roles & Responsibilities:
- Must have training experience of handling small to large size batches.
- Train staff on the basics of US mortgage industry and cover functional aspects of Loan Originations, Underwriting, Closing and Post closing, Servicing, Default Servicing and Title Industry.
- Come with deep knowledge in the loan processing and pre-underwriting domain.
- Trainee staff on loan processing concepts that includes reviewing 1003, identifying and understanding the initial submission of documents.
- Expertise in training Underwriting concepts such as reviewing eligibility across Income, Credit, Collateral analysis, Assets.
- Have wide knowledge of loan conditions and the supporting information or document to remediate those conditions.
- Must be aware of and be able to train staff on compliance, regulatory standards and guidelines.
- Experience in Post-Close/Investor Audits/Correspondent channel would be an added advantage.
- Have good exposure to Mortgage LOS’s; Encompass360, Empower, PC Lender, Calyx Point, etc.
- Must have experience in training teams, transitions & operations management.
- Be proficient at creating training manuals, document SOP, Work-flow diagrams, AS IS, TO BE processes & drill down to keyboard level Instructions.
- Create Training content in PPT, Word, and E learning tools.
- Coordinate with various functions to for execution of training responsibilities.
Required Technical Skills:
- Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
- Excellent written & verbal English communication skills.
- Excellent people management and stake holder management
Qualification and Experience:
- Should be a graduate in any domain (any Learning and development related course or certification will be a plus)
- Over all 5+ Years of work experience.
- Excellent verbal and written communication skills
- Excellent Classroom Management and Facilitation Skills
