Operational Leadership:• Manage and coordinate all operational functions, including service delivery, finance, and technical support.• Ensure adherence to company policies, ISMS framework, and compliance standards.Service Delivery Oversight:• Monitor SLA performance across Managed Services and ICT operations.• Implement process improvements to enhance efficiency and customer satisfaction.Financial & Resource Management:• Oversee budgeting, forecasting, and
Operational Leadership:• Manage and coordinate all operational functions, including service delivery, finance, and technical support.• Ensure adherence to company policies, ISMS framework, and compliance standards.Service Delivery Oversight:• Monitor SLA performance across Managed Services and ICT operations.• Implement process improvements to enhance efficiency and customer satisfaction.Financial & Resource Management:• Oversee budgeting, forecasting, and