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    • geelong, victoria
    • permanent
    • full-time
    We have a Geelong based full time permanent role for an Internal Home Assessor. For this role we are seeking a candidate with home claims experience. Or you may come from a building/construction background with home claims experience. About the role:-As a General Insurance Claims Loss Adjustor you will support customers by ensuring the effective and efficient resolution of Home Claims. Providing effective claims management and settlement services, through direct and indirect customer contact and the appropriate management of designated third party vendors and service providers.Settle and/or manage claims that require a higher level of complexity/delegated authority than claims administered by Claims Case ManagersAssist in investigation of and finalisation of complex claims where requiredProvide input and guidance on claims administered by Claims case Managers to facilitate effective claims management and settlement.About you:- A minimum of 2 years Home Claims or Assessing experience.Experience and confidence in face-to-face customer service.Sound judgement and decision making skillsHigh level verbal and written communication skillsThe ability to read and interpret technical reportsUnderstanding of assessing home claims for compliance with relevant policy and procedure requirements.a building/construction background with home claims experience is desirable. Please reach out to sarah.lowes-fernando@randstad.com.au / 03 9590 2211 or apply here. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We have a Geelong based full time permanent role for an Internal Home Assessor. For this role we are seeking a candidate with home claims experience. Or you may come from a building/construction background with home claims experience. About the role:-As a General Insurance Claims Loss Adjustor you will support customers by ensuring the effective and efficient resolution of Home Claims. Providing effective claims management and settlement services, through direct and indirect customer contact and the appropriate management of designated third party vendors and service providers.Settle and/or manage claims that require a higher level of complexity/delegated authority than claims administered by Claims Case ManagersAssist in investigation of and finalisation of complex claims where requiredProvide input and guidance on claims administered by Claims case Managers to facilitate effective claims management and settlement.About you:- A minimum of 2 years Home Claims or Assessing experience.Experience and confidence in face-to-face customer service.Sound judgement and decision making skillsHigh level verbal and written communication skillsThe ability to read and interpret technical reportsUnderstanding of assessing home claims for compliance with relevant policy and procedure requirements.a building/construction background with home claims experience is desirable. Please reach out to sarah.lowes-fernando@randstad.com.au / 03 9590 2211 or apply here. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • full-time
    My client is a leading financial services organisation, who are looking to hire an experienced Claims Case Manager onto their rapidly expanding team! What you need: Understand how case management works.Have worked in a KPI driven environmentMake difficult decisionsInfluence decisionsLeadership skills Do work that matters:Lead a team of Case Managers to deliver exceptional outcomes for our customers on a dailyCoach, develop and mentor colleagues to succeed in their role and beyond.Build great relationships within the team and with external stakeholders to ensure the best customer outcome is provided.Role model a Continuous Improvement mindset and influence your team to make change.Complaint & Risk investigation, resolution & remediation. Ensuring adherence to the businesses compliance standards is within legislative and operational guidelines.Meeting Digital Key Performance Indicators, not just meet but also exceed the business standards and proactively seek to improve through coaching insights and feedback.We're interested in hearing from people who:Ability to set and talk to performance targets and motivate / coach team members to achieve KPI's.Strong leadership and negotiation skillsExperience in planning activities for your team, such as Coaching and Development sessions, monthly 1on1's.Demonstrated ability to drive a continuous improvement culture within a team.Adaptability to work within a fast paced and ever changing environment.Proven ability to coach and empower colleagues to their development journey.What you need to do now: If you are interested in hearing more about this role, please reach out to me at sinead.buckley@randstad.com.au/ 0422697181At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    My client is a leading financial services organisation, who are looking to hire an experienced Claims Case Manager onto their rapidly expanding team! What you need: Understand how case management works.Have worked in a KPI driven environmentMake difficult decisionsInfluence decisionsLeadership skills Do work that matters:Lead a team of Case Managers to deliver exceptional outcomes for our customers on a dailyCoach, develop and mentor colleagues to succeed in their role and beyond.Build great relationships within the team and with external stakeholders to ensure the best customer outcome is provided.Role model a Continuous Improvement mindset and influence your team to make change.Complaint & Risk investigation, resolution & remediation. Ensuring adherence to the businesses compliance standards is within legislative and operational guidelines.Meeting Digital Key Performance Indicators, not just meet but also exceed the business standards and proactively seek to improve through coaching insights and feedback.We're interested in hearing from people who:Ability to set and talk to performance targets and motivate / coach team members to achieve KPI's.Strong leadership and negotiation skillsExperience in planning activities for your team, such as Coaching and Development sessions, monthly 1on1's.Demonstrated ability to drive a continuous improvement culture within a team.Adaptability to work within a fast paced and ever changing environment.Proven ability to coach and empower colleagues to their development journey.What you need to do now: If you are interested in hearing more about this role, please reach out to me at sinead.buckley@randstad.com.au/ 0422697181At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • full-time
    My client is a leading financial services organisation, who are looking to hire an experienced Claims Case Manager onto their rapidly expanding team! What you need: Understand how case management works.Have worked in a KPI driven environmentMake difficult decisionsInfluence decisionsLeadership skills Do work that matters:Lead a team of Case Managers to deliver exceptional outcomes for our customers on a dailyCoach, develop and mentor colleagues to succeed in their role and beyond.Build great relationships within the team and with external stakeholders to ensure the best customer outcome is provided.Role model a Continuous Improvement mindset and influence your team to make change.Complaint & Risk investigation, resolution & remediation. Ensuring adherence to the businesses compliance standards is within legislative and operational guidelines.Meeting Digital Key Performance Indicators, not just meet but also exceed the business standards and proactively seek to improve through coaching insights and feedback.We're interested in hearing from people who:Ability to set and talk to performance targets and motivate / coach team members to achieve KPI's.Strong leadership and negotiation skillsExperience in planning activities for your team, such as Coaching and Development sessions, monthly 1on1's.Demonstrated ability to drive a continuous improvement culture within a team.Adaptability to work within a fast paced and ever changing environment.Proven ability to coach and empower colleagues to their development journey.What you need to do now: If you are interested in hearing more about this role, please reach out to me at sinead.buckley@randstad.com.au/ 0422697181At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    My client is a leading financial services organisation, who are looking to hire an experienced Claims Case Manager onto their rapidly expanding team! What you need: Understand how case management works.Have worked in a KPI driven environmentMake difficult decisionsInfluence decisionsLeadership skills Do work that matters:Lead a team of Case Managers to deliver exceptional outcomes for our customers on a dailyCoach, develop and mentor colleagues to succeed in their role and beyond.Build great relationships within the team and with external stakeholders to ensure the best customer outcome is provided.Role model a Continuous Improvement mindset and influence your team to make change.Complaint & Risk investigation, resolution & remediation. Ensuring adherence to the businesses compliance standards is within legislative and operational guidelines.Meeting Digital Key Performance Indicators, not just meet but also exceed the business standards and proactively seek to improve through coaching insights and feedback.We're interested in hearing from people who:Ability to set and talk to performance targets and motivate / coach team members to achieve KPI's.Strong leadership and negotiation skillsExperience in planning activities for your team, such as Coaching and Development sessions, monthly 1on1's.Demonstrated ability to drive a continuous improvement culture within a team.Adaptability to work within a fast paced and ever changing environment.Proven ability to coach and empower colleagues to their development journey.What you need to do now: If you are interested in hearing more about this role, please reach out to me at sinead.buckley@randstad.com.au/ 0422697181At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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