Roles and responsibilities
- 1st point of contact to customer, SPOC between customer & dealer.
- Resolving complaints, also track complaint no., tracker, etc.
- Maintain MIS
- Handle dealer quotation,, convert it & upload the same and do closure within TAT.
- Should have technical knowledge, Preventive maintenance, gensat knowledge, AMC, etc
Qualification
- Diploma/IT/Polytechnic