Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Associate Director, MSP | Randstad Enterprise About Randstad Enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.Our solutions know no limits: We have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.We create the best talent experience: From attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.We know where the talent of tomorrow is: How they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.We push the boundaries of our industry: To be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.About The TeamOur team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a global group that values collaboration, open communication, and a supportive work environment. Our team is responsible for Full Life Cycle Recruiting and Recruiting Operations for partnering with a global Fortune 500 client, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger.We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team. Role OverviewLocation: HyderabadReports To: Vice President, Client Services / Head of OperationsDirect Reports: MSP Programme Managers, Team Leads (MSP Admin) As a Director, you will be reporting to the VP, Professional Services. The Director of Managed Services is accountable for the successful delivery of all Randstad Enterprise Managed Service GBS engagements and to provide a continuous revenue stream for Managed Services on a global basis, creating new service lines and enhancing and maintaining existing services.The Director of Managed Services provides leadership, direction, and guidance to the Managed Services team to ensure high standards of delivery and smooth running of our Managed Service engagements. You will be responsible for monitoring and managing key Managed Services KPIs including profitability, billable utilization, revenue delivery (actual vs expected), and margin, while identifying areas of improvement in relation to:Contractual ComplianceCustomer SatisfactionResourcing and SchedulingProcesses and QualityResource Management General DutiesProvide strategic leadership, oversight, and management for IT professionals.Develop and maintain a team through coaching and performance management.Build strong client relationships.Support Account Management in cross-selling and up-selling additional Managed Services. Delivery ManagementExperience working with offshore resource providers to augment the core Managed Services resourcing.Set and deliver against strategic and tactical priorities that align with business objectives.Ensure that relevant SLAs are captured, validated, and reported.Develop and manage plans and strategies to improve performance, reliability, and operational cost-effectiveness.Manage Managed Services Resourcing and Compliance—ensuring the right people are on the right projects at the right time.Ensure strong processes are in place for Managed Service engagements; ensure consistency of processes across all engagements.Responsible for the maintenance, ongoing delivery, and solutions growth into existing clients.Lead/participate in client meetings as required and act as a point of escalation.Ensure all engagements are monitored and reported efficiently and consistently (internal and external).Responsible for full end-to-end management of the managed services lifecycle (proposals, framework negotiation, operational support, service escalation, and client reviews).Lead all improvement initiatives relating to reporting, monitoring, and risk management across Managed Services. Commercial ManagementSet and deliver against strategic and tactical priorities that align with business objectives.Ensure that estimates are validated and reviewed according to an agreed best practice approach.Support sales and Account Management in pre-sales activities, including client meetings and production of proposals.Support the Sales team with proposition development in relation to Managed Services.Ensure the Managed Services team works collaboratively with Account Managers to identify and fulfill new business opportunities.Ensure financial objectives for all Managed Services are met and manage the forecast.Position Requirements Basic Qualifications:Bachelor's Degree in Business Management or a related field (or 10+ years of equivalent work experience).10+ years of related business / technical hiring / recruiting operations and operational leadership with demonstrated success within a complex organization. Preferred Qualifications:Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute.Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization.Superior consulting, leadership, management, interpersonal, and mentoring skills.Detail-oriented with a continuous concern for quality; ability to initiate system and process improvements.Management skills based on several years of experience, preferably in a matrix-based environment.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Associate Director, MSP | Randstad Enterprise About Randstad Enterprise As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations. Part of Randstad N.V., we combine unmatched talent data and market insights with smart technologies and deep people expertise. Our integrated talent solutions — delivered by Randstad Advisory, Randstad Sourceright and Randstad RiseSmart — help companies build skilled and agile workforces that move their businesses forward.Randstad Enterprise supports some of the world's most renowned brands to build their talent acquisition and management models that not only meet their business needs today but also in the future. We offer solutions in Europe, Middle East and Africa (EMEA) region, Asia Pacific (APAC) region as well as in North America (NAM) region. This results in a digital way of working and requires a proactive mind-set.Our solutions know no limits: We have proven experience delivering market-leading MSP, RPO, Total Talent, and Services Procurement Solutions including technology, talent marketing, talent intelligence, and workforce consulting services.We create the best talent experience: From attraction to onboarding and onto ongoing career development, we understand the human and digital touchpoints that compel talent to join and stay with a company.We know where the talent of tomorrow is: How they behave, what they are looking for, and how to build their loyalty toward a specific company employer brand.We push the boundaries of our industry: To be able to see around the corner for our clients, continually investing in innovation to stay ahead in our market.About The TeamOur team is a group of talented and dedicated professionals who are passionate about our work and committed to delivering exceptional results. We are a global group that values collaboration, open communication, and a supportive work environment. Our team is responsible for Full Life Cycle Recruiting and Recruiting Operations for partnering with a global Fortune 500 client, and we take pride in the important role we play in achieving the goals of our client's business. We are a diverse group with a range of skills and backgrounds, and we believe that our differences make us stronger.We are committed to fostering a culture of learning and growth, and we encourage each other to take on new challenges and develop our skills. We believe in working hard and having fun, and we enjoy celebrating our successes together as a team. Role OverviewLocation: HyderabadReports To: Vice President, Client Services / Head of OperationsDirect Reports: MSP Programme Managers, Team Leads (MSP Admin) As a Director, you will be reporting to the VP, Professional Services. The Director of Managed Services is accountable for the successful delivery of all Randstad Enterprise Managed Service GBS engagements and to provide a continuous revenue stream for Managed Services on a global basis, creating new service lines and enhancing and maintaining existing services.The Director of Managed Services provides leadership, direction, and guidance to the Managed Services team to ensure high standards of delivery and smooth running of our Managed Service engagements. You will be responsible for monitoring and managing key Managed Services KPIs including profitability, billable utilization, revenue delivery (actual vs expected), and margin, while identifying areas of improvement in relation to:Contractual ComplianceCustomer SatisfactionResourcing and SchedulingProcesses and QualityResource Management General DutiesProvide strategic leadership, oversight, and management for IT professionals.Develop and maintain a team through coaching and performance management.Build strong client relationships.Support Account Management in cross-selling and up-selling additional Managed Services. Delivery ManagementExperience working with offshore resource providers to augment the core Managed Services resourcing.Set and deliver against strategic and tactical priorities that align with business objectives.Ensure that relevant SLAs are captured, validated, and reported.Develop and manage plans and strategies to improve performance, reliability, and operational cost-effectiveness.Manage Managed Services Resourcing and Compliance—ensuring the right people are on the right projects at the right time.Ensure strong processes are in place for Managed Service engagements; ensure consistency of processes across all engagements.Responsible for the maintenance, ongoing delivery, and solutions growth into existing clients.Lead/participate in client meetings as required and act as a point of escalation.Ensure all engagements are monitored and reported efficiently and consistently (internal and external).Responsible for full end-to-end management of the managed services lifecycle (proposals, framework negotiation, operational support, service escalation, and client reviews).Lead all improvement initiatives relating to reporting, monitoring, and risk management across Managed Services. Commercial ManagementSet and deliver against strategic and tactical priorities that align with business objectives.Ensure that estimates are validated and reviewed according to an agreed best practice approach.Support sales and Account Management in pre-sales activities, including client meetings and production of proposals.Support the Sales team with proposition development in relation to Managed Services.Ensure the Managed Services team works collaboratively with Account Managers to identify and fulfill new business opportunities.Ensure financial objectives for all Managed Services are met and manage the forecast.Position Requirements Basic Qualifications:Bachelor's Degree in Business Management or a related field (or 10+ years of equivalent work experience).10+ years of related business / technical hiring / recruiting operations and operational leadership with demonstrated success within a complex organization. Preferred Qualifications:Ability to manage multiple teams or a single complex team; escalate conflicting priorities; influence team members and business leaders to successfully execute.Ability to negotiate agreements and/or reach consensus with all levels and positions within the organization.Superior consulting, leadership, management, interpersonal, and mentoring skills.Detail-oriented with a continuous concern for quality; ability to initiate system and process improvements.Management skills based on several years of experience, preferably in a matrix-based environment.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
