Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Role OverviewThe Team Lead, Onboarding serves as the primary line of management for the Talent Experience Onboarding Team. This role is responsible for directing daily operations, ensuring business continuity, and maintaining service level agreements (SLAs) while managing talent onboarding for multiple clients. You will guide a team in moving pre-identified qualified candidates through the clients onboarding process in a timely and compliant manner. Primary ResponsibilitiesTeam Supervision & Leadership● Performance Management: Lead and develop account teams regarding performance cycles and "Great Conversations".● Mentorship: Provide daily guidance, coaching, and training while modeling professionalism in the workplace.● Quality Assurance: Execute and oversee quality protocols, including audits of calls, emails, screening management.● Process Improvement: Participate in lean initiatives, assist in process improvements, and serve as a subject matter expert (SME) across a matrixed environment.Operational Excellence & Onboarding● Talent Guidance: Ensure talent successfully completes orientation, including welcome correspondence, legal forms, compliance, background/drug screenings.● Compliance Management: Manage the eVerify and compliance process with 100% accuracy.● Stakeholder Management: Liaise with stakeholders regarding operational decisions or contractual clarifications.● Issue Resolution: Partner with internal and external parties to troubleshoot, escalate, and resolve issues while meeting established SLAs.● Data Integrity: Ensure all systems are updated in real-time and all data remains accurate. Required Skills & Qualifications● Experience: Minimum 8 years of experience in payroll operations, HR, staffing, and stakeholder management is preferred.● Leadership: Strong leadership, customer focus, and collaborative "one team" approach.● Technical Knowledge: * Advanced Payroll Knowledge: Deep understanding of employment regulations (overtime, sick pay, taxes, etc.).● Systems: Proficiency with Avature, Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Docs, Sheets, Slides).● Soft Skills:○ Excellent organizational and time management skills.○ Strong verbal and written communication.○ Ability to apply sound judgment and decision-making in non-routine, non-standardized situations.○ Advanced problem-solving skills and attention to detail. Reporting Structure● Reporting To: This position is a lead role within the Onboarding department.● Direct Reports: Responsible for supervising the Talent Experience Specialist team.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.Role OverviewThe Team Lead, Onboarding serves as the primary line of management for the Talent Experience Onboarding Team. This role is responsible for directing daily operations, ensuring business continuity, and maintaining service level agreements (SLAs) while managing talent onboarding for multiple clients. You will guide a team in moving pre-identified qualified candidates through the clients onboarding process in a timely and compliant manner. Primary ResponsibilitiesTeam Supervision & Leadership● Performance Management: Lead and develop account teams regarding performance cycles and "Great Conversations".● Mentorship: Provide daily guidance, coaching, and training while modeling professionalism in the workplace.● Quality Assurance: Execute and oversee quality protocols, including audits of calls, emails, screening management.● Process Improvement: Participate in lean initiatives, assist in process improvements, and serve as a subject matter expert (SME) across a matrixed environment.Operational Excellence & Onboarding● Talent Guidance: Ensure talent successfully completes orientation, including welcome correspondence, legal forms, compliance, background/drug screenings.● Compliance Management: Manage the eVerify and compliance process with 100% accuracy.● Stakeholder Management: Liaise with stakeholders regarding operational decisions or contractual clarifications.● Issue Resolution: Partner with internal and external parties to troubleshoot, escalate, and resolve issues while meeting established SLAs.● Data Integrity: Ensure all systems are updated in real-time and all data remains accurate. Required Skills & Qualifications● Experience: Minimum 8 years of experience in payroll operations, HR, staffing, and stakeholder management is preferred.● Leadership: Strong leadership, customer focus, and collaborative "one team" approach.● Technical Knowledge: * Advanced Payroll Knowledge: Deep understanding of employment regulations (overtime, sick pay, taxes, etc.).● Systems: Proficiency with Avature, Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Docs, Sheets, Slides).● Soft Skills:○ Excellent organizational and time management skills.○ Strong verbal and written communication.○ Ability to apply sound judgment and decision-making in non-routine, non-standardized situations.○ Advanced problem-solving skills and attention to detail. Reporting Structure● Reporting To: This position is a lead role within the Onboarding department.● Direct Reports: Responsible for supervising the Talent Experience Specialist team.Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
