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JOB DESCRIPTION
Job Title:
Associate Specialist, MSP Billing
Business Group/Department:
Business Services / MSP Billing
Creation/Revision Date:
March 2026
Reports to:
Team Lead/Manager
Position Overview: The Associate Specialist for MSP Billing is a dynamic, high-impact role responsible for the full-cycle financial health of a dedicated client portfolio. This position is a critical blend of financial management, analysis, and operations. You will ensure accurate billing and vendor reimbursement by performing weekly reconciliation of VMS and Company data, proactively managing complex Accounts Receivable (AR) and Supplier Payment processes, and conducting necessary financial adjustments.
You will be expected to analyze issues, make recommendations where there is no clear path, and drive operational excellence by partnering with key stakeholders and identifying process improvements. While managing a diverse portfolio and performing a wide range of essential tasks efficiently, you will be given the necessary support and guidance.
Principal Responsibilities
Percentage of Time
Reconciliation & Variance Management: Conduct weekly reconciliations of MSP and Company timecard data for all Internal and External Suppliers. Proactively manage variances through necessary sales, vendor, or bill adjustments and write offs while adhering to Company policy.
25 %
Billing Operations & Oversight: Execute the processing of Summary Loads for accurate Customer billing and maintain close monitoring of all invoice presentment to customers.
5 %
Accounts Receivable (AR): Manage VMS Days Sales Outstanding (DSO) to remain within contracted terms plus 5 days. This includes systematic identification, documentation, and resolution of all outstanding AR matters, ensuring research items do not exceed 2% of the total assigned portfolio. Collaborate with the Project Management Office (PMO) and Clients to swiftly resolve any billing or payment complications.
25 %
Supplier Payment & Vendor Reconciliation: Oversee the MSP Supplier payment reconciliation process to ensure Suppliers are paid within contract payment terms. This entails confirming Client payment, authorizing Vendor payment releases, and actively identifying, documenting, and resolving any outstanding supplier payment issues, with research items not to exceed 2.0% of the portfolio. Partner with MSP, PMO, and Clients to address all billing and billing concerns.
25 %
Stakeholder Communication & Service: Deliver exceptional customer service through professional written and verbal communications with key internal and external stakeholders including the PMO, MSP Suppliers, Field partners, support teams, Clients and various Randstad internal departments.
15 %
Process Improvement & Training: Drive operational excellence by identifying and analyzing processing inefficiencies or gaps. Develop, document, and recommend process solutions. Provide communication and training on new process changes as required.
5 %
Total
100%
Education, Skills & Experience:
Bachelor’s degree in Accounting or Finance, or equivalent experience in business, is preferred.
3+ years of Financial/Accounting experience such as AR, AP, Billing or Accounting.
Intermediate level skills or higher in Microsoft Excel such as V look up, pivot tables, formulas etc.
Exceptional written and verbal communication skills in English are essential
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Key Competencies
Excellent accuracy, attention to detail, and ability to multitask
Strong decision making through utilization of problem-solving, critical thinking, and analytical skills
Ability to prioritize and use effective time management to meet deadlines
A result driven self-starter with the ability to get things done
The capacity for self-directed work while fostering a strong, collaborative spirit as an engaged team player
Ability to analyze data from different data sources
Excellent customer service and communication skills
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Decision Making Authority
What is the nature of the direct supervision that is provided to the incumbent of this position?
This position has authority to make decisions related to the MSP Billing accounts and act as coordinator between PMO, AP, Field and Implementations team.
Supervisory Responsibility:
X No supervisory responsibility
Directly responsible for supervising non-exempt, clerical, or office administrative personnel
Directly responsible for supervising exempt, professional, or technical employees
Directly responsible for supervising supervisory/managerial employees
Organizational Structure:
Job Title this position reports: Manager, MSP Billing
Job Titles directly reporting to this position: None
Job Titles indirectly reporting to this position (e.g. Titles reporting to position's subordinates): None
Working Conditions:
Please describe the following work conditions that are generally required to execute the principal duties of this position
Physical surroundings (e.g. office equipment): Office equipment, workstations.
Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): Office environment, indoors, temperature controlled.
Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): Work performed at a workstation with a computer. Minimal lifting of files, folders and paper reams.
Domestic/International Travel: Less than 5% domestic travel possible.
Extensive Hours: None
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. Randstad USA reserves the right to change, amend, add, delete and otherwise assign any and all duties, responsibilities and position titles as it deems necessary to meet the needs of the business.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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