Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Position Overview:
Primary responsibility is to focus on providing exemplary customer service to our internal associates and external suppliers while working to trouble shoot exceptions, processing invoices ( PO & NON PO), respond to invoice / payment queries, support supplier maintenance team with proper documentation for vendor creations and basic corporate card inquiries.
Process all invoices submitted to the team timely and with accuracy
Support the enterprise by providing invoice issue resolution and payment status updates
Manage month and year end close processes
Report to: Team Lead
Skill set: Exposure to accounts payable/P2P, invoice processing and working knowledge of ARIBA and COUPA
The success of the role will be driven by:
● Clarity of work and training provided to the offshore team
● Quality and timeliness of feedback especially during ramp-up
● Regular review of the effort and outcomes between onshore and offshore teams
● In addition to training, job aids to assist offshore team
● Quality of data provided on open invoices and credits
● Inclusion of the offshore team in daily huddles and regular communication
Shift: Business we support is in the US-EST time zone and as per business needs flexibility is needed. Day light saving also happens once every 6 months
Though currently we are supporting 17:30 pm to 02:30 am IST
Sensitive data access: Yes
Education & Qualifications (Required and Preferred):
● Bachelor’s Degree in Accounting
● Minimum of 4-6 years of experience in accounts payable, invoice processing or procure to pay
● Basic knowledge of Microsoft Excel
● Knowledge of Randstad operations and systems is an asset
Key Competencies:
4-6 years of AP experience
4-6 years of experience with financial ERP systems (such as SAP, JDE and PeopleSoft)
Exposure to cloud-based purchasing tools (such as Coupa, Ariba)
1-2 years supplier maintenance
Exposure to card program administration (Travel & Entertainment administration)
Ability to manage in a fast paced environment
Detail oriented
Ability to troubleshoot issues and drive to resolution
Provide exceptional cross-functional customer service
Ability to communicate professionally with associates of every level via email and telephone
Experience with support ticketing tools such as Service Now or Zendesk is a plus
Data: Support queue average volume 800-1000 incidents per month
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Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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