Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
The Billing Analyst, Internal Operations, is a key role in supporting the financial growth and industry reputation for a global leader in talent acquisition strategies. The Analyst is responsible for the accurate and timely processing of monthly billing for RPO clients, as well as maintaining weekly billing processes and related communications/reports that affect multiple accounts and stakeholders.
Primary Duties
Support internal and external customers on process education, system issues and automation
Publish frequent communications on internal deadlines, requirements and reporting needs
Collaborate with Finance and Accounting departments during corporate processing deadlines to ensure all revenue booked in current period
Research and resolve billing system production issues
Reconcile data discrepancies originating from applicant tracking systems, manual trackers, and procurement tools
Conduct routine audits with high volumes of data to ensure compliance to contracts and manage customer account reconciliations as needed
Manage setup of new customer billing requirements
Assist in reporting on issues related to purchase order fulfillment, credit limits and bad debt charges and updating processes where necessary
Monitor invoice generation and review large transactions for accuracy
Additional Duties
Assist with the review of current business processes and work with management to recommend and implement process improvements
Develop detailed process documentation such as standard operating procedures, process flows and communication templates
Provide insights and recommendations on development and maintenance of billing metrics (KPIs)
Track, analyze and communicate overall progress against performance targets and compliance requirements
Assist Accounts Receivable with collection communications and issue escalations
Basic Qualifications
Bachelor’s Degree or 4+ years of equivalent work experience required
Educational background in business, finance, accounting, computer science or math
Advanced Excel or Google Sheets experience
Preferred Qualifications
Preferred experience in Staffing or a Service Industry
Experience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex matters
Reporting and data analytics experience is a plus
Familiarity with databases, SQL and ETL processes
RPA software tool experience a plus (e.g., Automation Anywhere, Blue Prism, UiPath, etc.)
Required Competencies
Customer focused with a sense of urgency for problem resolution
Ability to work in a fast paced, deadline driven environment with numerous types of transactions and involved processes
Strong math and computer-related skills
Exceptional organizational, analytical & problem solving abilities
Ability to recognize gaps in current processes and recommend solutions
Excellent written and verbal communication skills; able to effectively communicate technical details to a non-technical audience (i.e. users, vendors, management, colleagues) as well as produce clear and concise written documentation and reporting
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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