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We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
Position Overview:
The Business Services Specialist will support daily operations of US Payroll, and projects and initiatives sponsored and/or supported by US Payroll that align with the business goals of the company at large.
Principle Responsibilities
● Create, manage, and provide reporting for operational analysis, trending, audit, and special projects
● Monitor and assist in the resolution of escalated payroll issues and inquiries from internal customers and agencies
● Continuous education and development to remain knowledgeable on current payroll rules and regulations
● Develop professional relationships within Business Services, support teams, and customer LOB Operations
● Adhere to compliance and control protocol as defined by organization key control framework
● Minimum of 4 years of demonstrated work experience in payroll processing for large volume, multi-state, multi-frequency payroll (50,000+ payees)
● Payroll processing experience in PeopleSoft or other HRMS human resources function
Education & Qualifications (Required and Preferred):
● Bachelor’s degree preferred
● Staffing industry experience preferred
● Experience interfacing with other teams and customers, providing positive customer experience, working through conflict or complex matters
● Advanced Excel (VLOOKUP & Pivot Tables) and Google Suite experience required
● Candidates from prior experience of working in PeopleSoft
● Ability to work flexible hours when needed
Key Competencies:
● Self-motivated with strong attention to detail
● Take initiative and utilize available resources to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues, often with limited standardization
● Execute multiple tasks simultaneously, meet deadlines, and exceed goals in high-pressure situations
● Ability to prioritize deliverables, projects, and escalations in a fast-paced environment
● Professional, effective, and persuasive communication skills (verbal, written, and interpersonal)
● Organizational skills
● Problem solving skills
● Time management
Shift time: 8.00 AM to 5.00 PM EST
Organizational Structure:
Job Title this position reports: Onshore Business Leaders
Job Titles directly reporting to this position: none
Supervisory Responsibility:
Provides guidance, leadership, or training to other employees (no direct supervision)
Working Conditions:
Please describe the following work conditions that are generally required to execute the principal duties of this position
Physical surroundings (e.g. office equipment): Office Environment
Adverse working environment (e.g. specify extent of exposure to noise, extreme temperature, dirt, dangerous machinery or other hazardous conditions requiring safety adherence and/or PPE equipment): N/A
Physical Effort: (Specify repetitive lifting, bending, stooping, or other physical effort required): N/A
Domestic/International Travel: as needed for special projects
Extensive Hours: as needed for sp
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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