The Data Initiatives & Optimization Partner plays a pivotal role in driving operational excellence and process improvement across the Enterprise Data & Analytics Office (EDAO). Working closely with the EDAO CoE Lead, this role contributes to the design, rollout, and continuous improvement of EDAO processes, initiative management standards, and performance tracking frameworks. The Partner acts as a key enabler of transformation - supporting the implementation of optimized, AI-enabled ways of working and ensuring they are adopted effectively across functions. The Partner collaborates with process owners, team leads, and product managers to identify bottlenecks, simplify workflows, and deliver tangible improvements. They champion documentation, training, and communication that strengthen EDAO’s operational excellence, ensuring every process is understood, measured, and continuously optimized.
Purpose: Support and accelerate operational excellence, process optimization, and continuous improvement across EDAO by translating frameworks and strategies into practical, measurable action.
2. Responsibilities
Process Optimization & Continuous Improvement (~35%)
... - Partner with EDAO teams to analyze current processes, identify inefficiencies, and co-design optimized workflows.
- Apply structured frameworks and methodologies to assess value, complexity, and readiness of improvement opportunities.
- Support and document process mapping activities (as-is/to-be) and facilitate workshops to align teams on improvements.
- Collaborate with the Lead to prioritize optimization initiatives and track their progress and measurable impact.
- Integrate automation and AI-enabled enhancements to streamline repetitive or manual workflows.
- Ensure optimized processes are documented, published, and regularly reviewed for accuracy and adoption.
Ways of Working Enablement (~25%)
- Support the creation and management of documentation standards, templates, and process repositories.
- Drive transparency by maintaining initiative tracking tools, dashboards, and process libraries.
- Partner with team leads and stakeholders to establish ownership and accountability for key processes.
- Assist in embedding practices that sustain operational excellence across EDAO.
Training, Communication & Engagement (~20%)
- Design and deliver engaging enablement materials, quick guides, and training sessions that bring new ways of working to life.
- Support communication plans that promote awareness, clarity, and consistency around EDAO processes and optimization initiatives.
- Gather feedback from stakeholders to continuously refine training content and engagement approaches.
- Contribute to internal newsletters, showcases, or learning sessions that highlight success stories and lessons learned.
Performance Measurement & Reporting (~10%)
- Support the definition and tracking of key KPIs that measure adoption, efficiency, and process maturity.
- Maintain dashboards and progress reports that provide visibility to EDAO leadership on optimization activities.
- Track and document outcomes and lessons learned from optimization and transformation initiatives.
Collaboration & Change Enablement (~10%)
- Work closely with the Data Initiatives & Optimization Lead and EDAO functional leaders to ensure alignment on transformation goals.
- Act as a change ambassador, modeling openness, curiosity, and accountability in driving new ways of working.
- Support the facilitation of the EDAO Optimization & Agile Transformation Forum and cross-functional improvement initiatives. Encourage collaboration and knowledge sharing across teams to build a culture of continuous improvement.
3. Profile
Education and Experience
- Bachelor’s degree (or equivalent professional experience)
- 5+ years of experience in process optimization, operational excellence, or business transformation, ideally within data, analytics, or digital environments.
- Proven experience facilitating process mapping, improvement workshops, or continuous improvement programs.
- Familiarity with Lean, Agile, or Six Sigma methodologies and process improvement tools.
- Experience supporting change management and adoption initiatives across global or matrixed teams.
- Strong written and verbal communication skills; able to translate technical or process concepts into clear, accessible language.
- Experience working with collaboration and documentation tools (e.g., Confluence, Jira ,Figma,Monday or equivalents).
4. Job Requirements
Key Behavioural Competencies
- Collaboration & Teamwork – Builds strong working relationships across EDAO and related enterprise functions to deliver shared goals.
- Continuous Improvement Mindset – Proactively identifies inefficiencies, suggests solutions, and contributes to iterative enhancement.
- Communication & Facilitation – Clearly explains concepts, facilitates discussions, and ensures shared understanding across teams.
- Adaptability & Learning Agility – Embraces evolving technologies, tools, and methodologies to improve operations.
- Accountability & Execution – Takes ownership of deliverables and drives initiatives to completion with quality and consistency.
- Change Agility – Acts as a role model for new ways of working, helping others adopt change with confidence and curiosity.
Key Technical Competencies
- Process Mapping & Optimization – Skilled in documenting, analyzing, and improving workflows using structured methodologies.
- Documentation & Knowledge Management – Develops and maintains templates, repositories, and process libraries that enhance transparency.
- Performance Tracking & Reporting – Understands how to measure adoption, efficiency, and impact through KPIs and dashboards.
- AI & Automation Awareness – Recognizes opportunities for intelligent automation and supports integration of AI-enabled improvements.
- Change Enablement Support – Applies communication and engagement techniques to support transformation initiatives.
Distinguishing Competencies
- Practical Transformation Enablement – Translates strategy into tangible, actionable change across functions.
- Analytical Thinking – Connects data, insights, and performance trends to identify improvement opportunities.
- Cross-Functional Collaboration – Works effectively across diverse teams and regions to embed consistent practices.
- Empathy & Influence – Builds trust and engagement through active listening and collaborative problem solving.
- Growth Mindset – Continuously seeks new knowledge, tools, and approaches to improve both self and team performance.
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
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