Are you ready to shape the future of work at Randstad? We're living in exciting times, with technology and the job market constantly evolving. At Randstad, people are at the heart of everything we do – our clients, candidates, employees, and society. By combining our passion for people with cutting-edge technology, we empower individuals and organizations to reach their full potential.
global implementation manager at Randstad Global IT
location: CET timezone / Randstad Grade 17 or 18
We're looking for a Global Implementation Manager to join our Global IT team. This is an exciting opportunity to apply your internal knowledge and drive significant change within our organization.
About the Team: Talent & Expertise Group (TEG) in Global IT and the x-one program
Randstad is becoming a more global company, and our Talent & Expertise Group (TEG) within Global IT is key to this vision. TEG is a team of 100+ employees working on various programs and projects. While your day-to-day work is project-focused, TEG is your home base for personal growth, HR support, Great Conversations, and training. We're organized into communities of practice, each focused on a specific area of expertise. This Global Implementation Manager role is part of the Implementation & Change Management community. It's a vibrant place to learn, engage, and collaborate with peers across Randstad, both locally and globally.
As part of Randstad's strategy, we're accelerating our digital capabilities and fostering closer collaboration with our 39 countries. The x-one program is bringing many of these developments together.
A Day in the Life of a Global Implementation Manager
The global implementation team is responsible for bringing the x-one program (r-one, m-one, etc.) to life. You'll be a leader, guiding our markets through the r-one implementation process. You'll expertly balance local needs (especially legislative requirements) with the need for global scale and applicability. You'll provide hands-on support during implementation, championing our program's runbook and leading markets on their implementation journey. By leveraging best practices from previous markets, you'll continuously refine our approach. Expect to work closely with local market teams on the ground, especially during the initial pre-onboarding phase (around 6 weeks), which involves significant travel. After this, travel will be less frequent.
Your Responsibilities Include:
... - Market Liaison & Change Enablement: As part of the global implementation team, you'll be the primary contact for market teams, focusing on product implementation and ensuring smooth adoption. This includes orchestrating the involvement of subject matter experts from other global teams and facilitating change across diverse markets.
- Implementation Strategy & Planning: During the start-up phase, you'll help introduce the implementation strategy, roadmap, and supporting tools. This involves:
- Contributing to the creation of robust implementation plans.
- Helping to build a clear roadmap for global platform implementation.
- Leading the functionality impact assessment for each market, drawing on your understanding of Randstad's business needs.
- Developing and implementing tools to track and monitor the progress on the implementation backlog.
- R-one & M-one Product Expertise: You'll become the go-to person for questions related to the r-one and m-one functionality. This means:
- Understanding which platform functionalities require local business configurations, leveraging your Randstad operational insights.
- Creating and maintaining up-to-date communication materials to support effective change management.
- Market Portfolio Management: You'll manage a portfolio of markets, where you will be the primary contact for the local team to prepare the implementation. This includes:
- Organizing workshops for the local market team during the implementation process, ensuring their engagement and buy-in.
- Leading the market in making the local business configuration choices (e.g., client segmentation), applying your knowledge of Randstad's client base.
- Cross-Functional Partnership: Besides working closely with the markets, you will also partner with other stakeholders in Global IT and Randstad Global overall, driving collaborative solutions.
What You Bring to the Table:
- Master's degree preferable in business or equivalent experience.
- 5+ years of experience with implementation management, project management, or a product owner role, ideally within a complex, global organization.
- Proven experience with and in-depth understanding of agile methodologies.
- Strong technical understanding of products and up-to-date on industry standards and best practices.
- Strong knowledge of Randstad work processes and in-branch experience is a must. Your understanding of our operations will be crucial to your success.
Skills & Knowledge:
- Excellent verbal and written communication skills (fluent in English).
- Strong collaborative interpersonal skills to work across diverse, global teams and drive consensus.
- Strong problem-solving and analytical skills, with a focus on practical solutions.
- Strong customer service skills, with the ability to know when to push back and manage expectations effectively.
- Strong sense of commitment to deliver and implement on time, with a focus on impact.
- Proficient computer skills and working knowledge of software development.
- Ability to consult with and identify needs of internal and external customers and drive value creation.
What's in It for You?
In return for your talent and effort, we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 34,680 employees strong, and are active in 39 markets around the world with a top-three position in almost half of these. And 51% of our management is female.
If you recognize yourself in the profile above, we invite you to apply for this role.
For more information you can reach out to our recruitment business partner Jenny Roberts .
