it support engineer (jurong east).

• Deliver hands-on and remote technical support for enterprise hardware, workplace endpoints, operational technology, and audiovisual meeting systems.
• Administer incident workflows and service request tickets through enterprise service management platforms to uphold target response times.
• Manage end-to-end device lifecycle activities including equipment staging, configuration rollouts, asset tracking, and audit reconciliations.
• Support site-level execution for corporate technology deployments, network infrastructure rollouts, and facility maintenance tasks.
• Guide users through technology best practices, onboarding sessions, and corporate information security standards.

skills and experience required

• Proven track record in onsite end-user support, desktop engineering, or site technology operations, ideally within an industrial or operational plant environment.
• Hands-on technical expertise administering Windows endpoints, mobile operating systems, network connectivity, and peripheral devices.
• Practical working knowledge of enterprise SaaS productivity platforms including the Microsoft 365 suite, Teams collaborative environments, and ServiceNow ticketing systems.
• Strong diagnostic problem-solving capabilities, service orientation, and the ability to partner effectively with global infrastructure teams.

Please click on the 'apply' button to apply online. For more information, please reach out to Naveen Vasudevan. (EA: 94C3609 / R1330844)