learning consultant.

As a global r-one learning consultant, you are a key player in delivering a successful learning journey for end-users in r-one, our new front-office solution, one which will be the enabler to make your work more efficient and inspiring. In this role you will encompass a wide range of responsibilities to ensure a smooth transition to r-one and after go live. This entails creating global content from a culture, behavior, process and system perspective. You will therefore work closely together with build experts as well as your local counterparts. Your technical proficiency is also beneficial for setting up all learning tools in the correct way. Swiftly switching between technical details and end-user impact, adjusting to cultural diversity and continuously prioritizing your work due to changing circumstances is crucial to excel in this position. 

your responsibilities

•  you identify end-user impact for each release by creating a quarterly learning overview in collaboration with global IT stakeholders
• you initiate and create new learning materials and methods yourself that enhance the end-user experience and you will improve content after review by global IT, process and learning stakeholders
• you guide the local market teams and assist on the localization of learning content, set up Trailhead as the primary learning support platform, TrailTracker for tracking key learning metrics and in-app guidance on the r-one platform.
• you ensure that the learning method used and the transfer of the generated knowledge and skills are optimal
• you proactively establish and maintain a quality standard at global and local level and ensure that our internal communication platform is up to date for all our global and local stakeholders
• based on a constant feedback loop from end-users you improve learnings in future learning materials, including the train-the trainer approach
• you facilitate accesses to the training environment and ensure accurate and refreshed data as well as up to date training exercises
• you actively participate in data-driven learning interventions (effectiveness) by taking into account elements such as data collection and analysis as well as monitoring and evaluation the local market to facilitate iterative improvement 

your competencies

Within Randstad we defined the following competencies:

• delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
• performing today: resourcefulness securing and developing resources effectively and efficiently.
• leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
• securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

next to that we see, for this role, the following competencies:

• strongly service oriented, continuous improvement to delight customers is your DNA
• excellent communication skills
• ability to deal with complexity by understanding technical explanations and business needs, and translate these into relevant content for end-users
• knowledge of training content creation and quality control processes
• able to work individually and in (cross functional, cross cultural) teams
• a tech-savvy mind with a focus on results and strong in problem-solving
• good intercultural stakeholder management skills to support local learning team in their r-one learning approach
• hands-on mentality, self initiating, proactive, flexible, allowing you to work in an environment that faces ongoing change 
• effective in time management 
• fluent in English, in word and writing

experience

• preferable 5-10 years experience in a digital, multinational setting in the staffing industry, ideally in an operational role
• having knowledge of and experience with r-one and/or Salesforce and Trailhead is a pré
• flourish in ambiguity, setting your own goals and effectively delivering to them in a very fast-changing environment. 
• experienced in transferring knowledge in a methodological manner

your key stakeholders

• our local market counterparts such as local learning teams
• program colleagues within r-one such as the product implementation team, change management team and product owners
• global colleagues like Client & Talent Delivery and external partners like Accenture, Salesforce and our translation partner 

about the the Talent & Expertise Group in Global IT

Randstad moves toward a more global operating company. To support our vision and strategy, we have introduced the Talent & Expertise Group (TEG) within Global IT. TEG is a group of about 120 employees in Global IT, who work on various programs and projects. The functional day to day guidance of the TEG individual is managed with the program/project, TEG is the homebase. In TEG we take care about your personal growth, your HR, your Great Conversations and your training. TEG is organized by communities of practice. Each community is built upon a certain area of expertise. The learning role is part of the implementation & change management community of practice. Besides the HR function captured within the community of practice, it is also an inspiring place to be and to learn, engage, collaborate with peers in Randstad (local & global) within your specific area of expertise. 

In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 39,530 employees strong, with over 4,826 offices in 38 countries. And 48% of our management is female. 

Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.
Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices. 

about Randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and help them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the Euronext Amsterdam. For more information, see www.randstad.com

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: becky.suckling@randstadsourceright.co.uk