manager, it cloud, application and end user services.

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.

• Manages a large IT support team or small team of junior and intermediate cloud/application professionals, sets performance objectives, conducts performance reviews and recommends pay actions
• Manages related IT support activities, ensuring the delivery of high-quality services. Assists in the development and implementation of plans to enhance service delivery, aligns team efforts with organizational goals, and ensures adherence to IT standards and best practices
• Coordinates the IT services activities for a small department and implements the global IT services strategy
• Manages team resources, schedules and budget. Assists in the development of resource plans and budget proposals. Ensures appropriate implementation of processes and standards in the team, and monitors IT service quality and adherence to the IT framework.
• Supports the identification and implementation of improvement initiatives using IT to increase business efficiency and results on a local level
• Mentors junior team members and builds high performing teams, fostering a culture to drive customer experience and joint results within the team Grade Descriptor
• In-depth understanding of concepts and principles in own discipline and a good knowledge of these elements in related disciplines
• Provides management and guidance to professional employees and/or supervisors or supervises large, complex business or technical support teams
• Has accountability for the performance and results of a team or multiple related teams
• Adapts team plans, sets priorities and allocates resources to align with business area objectives
• Provides input into budgets
• Decisions and problem solving are guided by policies, procedures and team / business area plan; receives guidance from manager Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.

Medior