Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.
We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.
At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.
We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
JOB DESCRIPTION
Job Title: Manager
about Randstad
Randstad is the world’s largest talent company and a partner of choice to clients. We are committed to providing equitable opportunities to people from all backgrounds and helping them remain relevant in the rapidly changing world of work. We have a deep understanding of the labor market and help our clients to create the high-quality, diverse, and agile workforce they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.
about Randstad Global Capability Center
Randstad Global Capability Center is responsible for strategic delivery for Randstad markets and businesses globally. Through our centers of excellence of talent services, human resources, finance, IT, and marketing, the Global Capability Center is a high growth and acceleration enabler as we become the world’s most equitable and specialized talent company. To realize this goal, we are expanding and strengthening our finance capability center and this role specializes in coordinating with a team of Mid Office Mangers for our France team.
Mid-Office Payroll Manager serves as the strategic operational leader and guarantor of performance and compliance for Mid-Office activities. This role is responsible for managing, motivating, and developing a team of Coordinators and Lead Performers.
The primary mission is to ensure optimal coordination between Front-Office and Back-Office functions, guaranteeing fluid workflows, service continuity, and rigorous risk management across the designated perimeter.
Key Responsibilities
Strategic Leadership & Talent Development
- Organizational Design: Define and implement the optimal structure for the hub to ensure production targets are met and service continuity is maintained.
- Talent Acquisition: Oversee the recruitment of Coordinators and Lead Performers in alignment with Group HR policies.
- Performance Management: Conduct regular team briefings and coordination meetings; lead annual performance reviews (EPE) and define individual development paths.
- Coaching: Provide close-proximity management to enhance team skills and foster a culture of excellence.
Operational Excellence & Service Delivery
- Production Control: Plan and supervise daily activities to ensure all operational commitments and deadlines are met.
- Incident Management: Act as the primary point of contact for service disruptions, identifying and implementing immediate solutions to maintain quality standards.
- High-Level Validation: Review and validate complex or sensitive operations that fall outside standard Coordinator scope.
Compliance, Security & Risk Mitigation
- Internal Control: Implement and monitor robust control systems to secure all operations and mitigate financial or legal risks.
- Regulatory Watch: Ensure team activities remain strictly compliant with evolving labor laws and internal Group procedures.
Data Analytics & Business Transformation
- KPI Oversight: Analyze production indicators and performance metrics to generate comprehensive reporting for senior leadership.
- Continuous Improvement: Lead optimization projects using Lean Management methodologies to enhance workflow efficiency.
Change Management: Contribute to large-scale IT and organizational transformation projects, ensuring successful team adoption and implementation.
Technical Competencies
- Operational Management: Expertise in production management, internal control, and risk mitigation.
- Analytical Skills: Advanced ability to synthesize data, manage reporting, and utilize business intelligence tools.
- Process Optimization: Knowledge of Lean Management or similar methodologies for workflow improvement.
- Systems Proficiency: Mastery of advanced office suites (Google Workspace/Drive) and specialized Mid-Office information systems.
Key Skills Required
- 8-10 years of experience in managing Accounting/Finance/Banking/Financial Shared Services domain
- Should have led/managed a team of 10 plus (including 2 or more team leaders in the past) people across multiple subgroups within
- Demonstrated success in managing operational teams and leading process optimization projects.
- Strong Problem-Solving Skills with a Keen Eye/Execution for Process Improvement
- Significant management experience in a Mid-Office, Back-Office, or high-volume operational support environment.
- Additional knowledge and exposure to RPA would be a huge advantage
- Metrics Management and Creation. Working and succeeding in an SLA bound and driven set up
- Strong analytical and problem-solving skills and a demonstrated aptitude for learning new things and should come across as a strong coach and mentor for the team
- Ability to work within a team environment, manage business stakeholders and independently coordinate and deliver commitments
- Excellent interpersonal, verbal and written communication skills
- Ability to manage multiple priorities and mutually agree timescales with onshore managers
- Act with sense of urgency, practicality and integrity
- Ensure Stakeholder satisfaction
- Actively requests feedback on performance and supports development of others. Demonstrate ability to give constructive feedback. Design challenging personal development plan
- Demonstrate ability to make decisions in relation to deliverables and people. Monitor and review performances closely
- Communicate decisions and performance objectives clearly. Actively promote teamwork, managing multiple commitments and building skills in all competence areas. Sets and communicates priorities for tasks and ensures that assigned tasks are completed efficiently.
- Generate innovative ideas. Operate effectively in a fast-changing environment. Embrace change
- Take a broad approach to problem solving and decision making by analyzing, thinking ahead and planning.
- Encourage others. Work actively. Demonstrate motivation, commitment and participates in activities
- Hold self and staff accountable for ensuring that results are achieved. Demonstrate a strong orientation towards achievement
- Identify opportunities for process improvement and policy development and engage in the design
- Develop, execute and monitor progress against the project plans, goals and objectives
- Participate in performance management activities, including the creation of training and career plans
- Maintain relationships within other teams across onshore teams within payroll domain
Education & Other Qualifications (Required and Preferred):
● Bachelor's degree in Commerce/Finance
● MBA in Finance/Operations
Key General Competencies:
- Excellent analytical/problem solving ability
- Commands the respect and trust of, and a rapport with their peers
- Strong ability to communicate at all levels of a multi-national enterprise
- Able to work under constantly changing conditions and tight deadlines
- Manage multiple goals and deadlines
- Excellent critical thinking skills
- Creative, independent thinking skills
- Strong skills in presenting and facilitating
- Strong skills in influencing, diplomacy, negotiation and consensus building
- Regular Monthly 1-1s with people across levels
- KPI and Goals Monitoring across teams
- Comfortable in a self-directed, fast-paced environment
- Ability to identify issues or risks and clearly communicate them to management
- Manage multiple tasks simultaneously, meet/exceed deadlines and goals
- Self-starter with an eye towards achieving goals and resolving obstacles
- Ability to excel in a fast-paced work environment and effectively manage time in high pressure situations
- Collaborative with other teams to maintain productivity and support department and company initiatives
- Proficient or Advanced level skills in Microsoft Office (primarily Excel and google sheet)
Workdays: Monday to Friday
Shift Timings: 8 am to 5 pm Paris Time
Daily Hours: 9 hours per day (includes 1 hour of break each day)
Your development at Randstad:
At Randstad, your growth and development are central. We believe in training talent and offer you an ideal working environment where you learn a lot. You will receive plenty of training opportunities and development opportunities. We are happy to discuss your ambitions with you and look together at the direction in which you want to develop. You contribute to new developments and the continuous improvement of our services.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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