Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.purpose of the job (max. 10 sentences)The OpEx Specialist acts as a project and governance partner to the EMEA Operational Excellence leadership team. This role is responsible for driving the execution of process improvements, coordinating complex project workstreams, and maintaining the standards that ensure service quality across regional accounts. By managing the technical and structural elements of the OpEx function, this individual enables Directors to implement large-scale change while ensuring all initiatives remain compliant and data-backed. main objectives (max. 10 sentences):Project Delivery & Facilitation: To drive the momentum of OpEx initiatives by managing project timelines, tracking milestones, and facilitating process reviews or Kaizen events in collaboration with senior stakeholders.Governance Stewardship: To own the OpEx framework, ensuring all account documentation—from Project Charters to SOPs—is standardized, high-quality, and aligned with global best practices.Audit & Compliance Leadership: To manage the regional audit lifecycle, acting as the primary coordinator for ISO and "Early Success" reviews to ensure 100% adherence to contractual and legislative requirements.Strategic Communication: To bridge the gap between the OpEx function and account leadership through clear reporting, structured newsletters, and professional stakeholder engagement.Describe the main objectives of the jobkey responsibilities and scopeThis role has a broad regional scope, supporting the EMEA OpEx head and interacting frequently with Directors and Account Leaders. The Specialist is responsible for the end-to-end coordination of change projects, including resource alignment, risk tracking, and stakeholder follow-up. They act as a key point of contact for both onsite and off-site teams, ensuring that new technologies and process improvements are adopted consistently across the business.job tasksProcess Review & Standardization: Collaborate with Directors to conduct deep-dive process reviews and Kaizen events. You will identify operational waste, draft new Standard Operating Procedures (SOPs), and standardize documentation across EMEA, APAC, and NAM accounts to increase overall productivity and consistency.Project Management Administration & Support: Create and maintain E2E project plans and RASCI models; track progress against deadlines and facilitate "Huddle" sessions or project workshops to resolve bottlenecks.Compliance & Audit: Administer compliance controls in across the region including Control Books for each account in OneTrust, coordinate evidence gathering for audits, and conduct regular reviews of Business Continuity Plans (BCP) and SOPs.Data Analysis & ROI: Collect and analyze performance data to calculate project ROI, identify resource gaps through skill matrices, and prepare data for Annual and Quarterly Business Reviews.Stakeholder Coordination: Manage the OpEx work intake process, follow up on new requests, and coordinate the logistics for tool rollouts and Global Compliance Alliance meetings.Op Ex Content & Branding: Draft internal communications regarding legislative changes, the sharing of best practice tools and Op Ex innovations; manage the Op Ex "Connect" channel and create high-level presentations for leadership meetings.expected outcomes and accountabilitiesThe Specialist is accountable for the successful execution of project administrative milestones and the accuracy of all governance data. Success is marked by the timely delivery of improvement projects, high audit pass rates, and the seamless transition of new processes into standard operations. The incumbent must show high levels of initiative, often leading process reviews or chasing senior stakeholders to ensure project goals are met.KPIs, Objectives and TimeframesProject Execution: 100% of assigned project documentation (Charters, Plans) completed and approved within one week of project kickoff.Audit Success: Maintain a "Green" status across all regional ISO and "Early Success" audits through proactive record management.Stakeholder Engagement: Ensure all internal communications and monthly newsletters are delivered on schedule with 100% accuracy.Efficiency Gains: Implement at least two workflow or reporting automations using AI tools (Gemini/NotebookLM) within the first 6 months to improve team capacity.management scopePeople Management: No direct reports.Project Management: Manages the administrative lifecycle of the EMEA OpEx project portfolio, including tracking milestones, maintaining RASCI alignment, and ensuring regional documentation meets global standards.Functional Oversight: Acts as the primary custodian of the OpEx governance framework, providing technical guidance to account teams on the correct application of ISO protocols and standardized processes.Stakeholder Coordination: Manages communication and logistical workflows between OpEx leadership, account directors, and third-party vendors to ensure project consistency.autonomy and decision-makingOperational Independence: Manages daily priorities and project tracking independently, ensuring all administrative milestones are met without constant supervision.Technical Recommendation: Identifies and proposes the most efficient structures for the OpEx knowledge base and AI-driven workflows (Gemini/NotebookLM), presenting these to Directors for final approval.Problem Solving: Resolves routine administrative and data issues independently; however, complex or non-standardized process changes are analyzed and then escalated to a Director for sign-off.Governance Quality Control: Acts as the first line of review for compliance and audit documentation, ensuring all materials are accurate and complete before final submission to leadership.key stakeholders and interactionsThis role requires the professional maturity to act as a central liaison between EMEA Directors, Global OpEx leads, and client-side stakeholders during audit cycles or to manage project workstreams. You must be able to communicate clearly across all levels of the matrix, translating complex governance requirements into actionable guidance for operational teams to ensure high adoption and project alignment.education & experienceBachelor’s or equivalent professional & intellectual abilityPreferred - knowledge of Lean, Agile & Six Sigma methodologiesPreferred - project management/delivery experiencePreferred - international experience in a staffing/recruitment organization (MSP / RPO)Experienced practitioner able to work unsupervisedAdvanced GSuite/Microsoft Office proficiency and a practical ability to use AI tools (Gemini) to streamline workflows.role constraintsHybrid - office and home based role. Will need to easily access and work from India based Randstad hub / center. Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.purpose of the job (max. 10 sentences)The OpEx Specialist acts as a project and governance partner to the EMEA Operational Excellence leadership team. This role is responsible for driving the execution of process improvements, coordinating complex project workstreams, and maintaining the standards that ensure service quality across regional accounts. By managing the technical and structural elements of the OpEx function, this individual enables Directors to implement large-scale change while ensuring all initiatives remain compliant and data-backed. main objectives (max. 10 sentences):Project Delivery & Facilitation: To drive the momentum of OpEx initiatives by managing project timelines, tracking milestones, and facilitating process reviews or Kaizen events in collaboration with senior stakeholders.Governance Stewardship: To own the OpEx framework, ensuring all account documentation—from Project Charters to SOPs—is standardized, high-quality, and aligned with global best practices.Audit & Compliance Leadership: To manage the regional audit lifecycle, acting as the primary coordinator for ISO and "Early Success" reviews to ensure 100% adherence to contractual and legislative requirements.Strategic Communication: To bridge the gap between the OpEx function and account leadership through clear reporting, structured newsletters, and professional stakeholder engagement.Describe the main objectives of the jobkey responsibilities and scopeThis role has a broad regional scope, supporting the EMEA OpEx head and interacting frequently with Directors and Account Leaders. The Specialist is responsible for the end-to-end coordination of change projects, including resource alignment, risk tracking, and stakeholder follow-up. They act as a key point of contact for both onsite and off-site teams, ensuring that new technologies and process improvements are adopted consistently across the business.job tasksProcess Review & Standardization: Collaborate with Directors to conduct deep-dive process reviews and Kaizen events. You will identify operational waste, draft new Standard Operating Procedures (SOPs), and standardize documentation across EMEA, APAC, and NAM accounts to increase overall productivity and consistency.Project Management Administration & Support: Create and maintain E2E project plans and RASCI models; track progress against deadlines and facilitate "Huddle" sessions or project workshops to resolve bottlenecks.Compliance & Audit: Administer compliance controls in across the region including Control Books for each account in OneTrust, coordinate evidence gathering for audits, and conduct regular reviews of Business Continuity Plans (BCP) and SOPs.Data Analysis & ROI: Collect and analyze performance data to calculate project ROI, identify resource gaps through skill matrices, and prepare data for Annual and Quarterly Business Reviews.Stakeholder Coordination: Manage the OpEx work intake process, follow up on new requests, and coordinate the logistics for tool rollouts and Global Compliance Alliance meetings.Op Ex Content & Branding: Draft internal communications regarding legislative changes, the sharing of best practice tools and Op Ex innovations; manage the Op Ex "Connect" channel and create high-level presentations for leadership meetings.expected outcomes and accountabilitiesThe Specialist is accountable for the successful execution of project administrative milestones and the accuracy of all governance data. Success is marked by the timely delivery of improvement projects, high audit pass rates, and the seamless transition of new processes into standard operations. The incumbent must show high levels of initiative, often leading process reviews or chasing senior stakeholders to ensure project goals are met.KPIs, Objectives and TimeframesProject Execution: 100% of assigned project documentation (Charters, Plans) completed and approved within one week of project kickoff.Audit Success: Maintain a "Green" status across all regional ISO and "Early Success" audits through proactive record management.Stakeholder Engagement: Ensure all internal communications and monthly newsletters are delivered on schedule with 100% accuracy.Efficiency Gains: Implement at least two workflow or reporting automations using AI tools (Gemini/NotebookLM) within the first 6 months to improve team capacity.management scopePeople Management: No direct reports.Project Management: Manages the administrative lifecycle of the EMEA OpEx project portfolio, including tracking milestones, maintaining RASCI alignment, and ensuring regional documentation meets global standards.Functional Oversight: Acts as the primary custodian of the OpEx governance framework, providing technical guidance to account teams on the correct application of ISO protocols and standardized processes.Stakeholder Coordination: Manages communication and logistical workflows between OpEx leadership, account directors, and third-party vendors to ensure project consistency.autonomy and decision-makingOperational Independence: Manages daily priorities and project tracking independently, ensuring all administrative milestones are met without constant supervision.Technical Recommendation: Identifies and proposes the most efficient structures for the OpEx knowledge base and AI-driven workflows (Gemini/NotebookLM), presenting these to Directors for final approval.Problem Solving: Resolves routine administrative and data issues independently; however, complex or non-standardized process changes are analyzed and then escalated to a Director for sign-off.Governance Quality Control: Acts as the first line of review for compliance and audit documentation, ensuring all materials are accurate and complete before final submission to leadership.key stakeholders and interactionsThis role requires the professional maturity to act as a central liaison between EMEA Directors, Global OpEx leads, and client-side stakeholders during audit cycles or to manage project workstreams. You must be able to communicate clearly across all levels of the matrix, translating complex governance requirements into actionable guidance for operational teams to ensure high adoption and project alignment.education & experienceBachelor’s or equivalent professional & intellectual abilityPreferred - knowledge of Lean, Agile & Six Sigma methodologiesPreferred - project management/delivery experiencePreferred - international experience in a staffing/recruitment organization (MSP / RPO)Experienced practitioner able to work unsupervisedAdvanced GSuite/Microsoft Office proficiency and a practical ability to use AI tools (Gemini) to streamline workflows.role constraintsHybrid - office and home based role. Will need to easily access and work from India based Randstad hub / center. Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
