the world around us
We live in extraordinary times. Technology, society, and the job market - are all rapidly advancing, and opening up previously unimagined opportunities. With innovation driving the world of work even faster, many of us are left wondering: how can I find a job that works for me?
people at the heart of everything we do
Working at Randstad is unlike working at any organization. At Randstad we put people at the heart of everything we do; this goes for our clients, our candidates, our employees and society. By combining our passion for people with the power of today’s technologies, we support people and organizations in realizing their true potential. Randstad is a partner for talent.
Are you our new colleague? We’re looking for a
Product expert/manager front & mid office (services e2e)
your typical day includes
We are seeking a detail-oriented and proactive product expert/manager (with understanding of e2e detail workflows) to play a crucial role in high level and detailed design of our front & mid office application workflows through x-one and guiding markets in preparation and during implementation bringing our product vision to life. In this unique position, you will closely collaborate with product experts/managers by working on high-level design, partner with product owners and business analysts on delivering input on detailed specifications. For implementation you will work closely together with the implementation manager, who onboards the market in the end to end journey, where you take ownership of onboarding in full product detail and discuss these features with our business. Your deep understanding of the product's intricacies will be essential in guiding the configuration process and ensuring successful adoption. This is an excellent opportunity for someone who enjoys both the strategic and the tactical aspects of product development and has a knack for translating designs into practical business solutions.
We are implementing unified processes, journies and products to support these. The methodology we work by is ‘comply or explain’. Deviations from the standard are only supported if driven by law or regulation.
As a product expert/manager, you are the leader and visionary for a collection of products all focused on front- & mid-office workflows & process flows through the system application (for services for example like temp, perm, freelance/independent contractors, suppliers, VMS, workforce scheduling). Your primary responsibility is to ensure the seamless delivery and operation of the product by supporting our talent and client journey., whether it’s a tangible offering, a software solution, or a set of processes supporting organizational service delivery goals. A main priority in the role is to ensure our front- and mid-office processes lead to cash and attract to retire, and ensure these are secure and future-proof (incl. seamless, automated and centralized application flows through x-one with if needed integrations on a local situation).
For service-oriented products, this often involves managing complex workflows to ensure efficient service delivery to both internal stakeholders and external clients.
To achieve this, you act as a proactive & pragmatic leader, aiming to innovate and elevate critical aspects of the product's ecosystem. This could include streamlining processes such as talent & client interactions, administrative operations, or user management to deliver a comprehensive, well-integrated solution for end-users.
You will work with a team, often comprising product owners and business analysts, who will execute specific aspects of the product lifecycle under your guidance. This has a direct impact on business and plays a critical role in enabling core business functions, supporting front-line operations, and ensuring transactional efficiency.
By aligning with organizational objectives, your leadership ensures the product not only meets current needs but also evolves to address future challenges, driving value and operational excellence.
Success will be measured based on first-time right delivery of services against lowest costs possible.
your responsibilities
Identifying needs and issues:
- recognize critical needs and operational challenges across teams and stakeholders, and drive resolutions effectively.
Vision and roadmap ownership:
- develop and maintain the product vision, roadmap, backlog, pricing strategies, licensing models, and ROI goals.
Feature Prioritization and Delivery:
- define and prioritize features and enablers to align with program objectives, ensuring timely releases that meet business and customer expectations.
Market readiness:
- establish and validate go-to-market criteria to ensure products are ready for launch and adoption.
Product enablement and support:
● oversee readiness and enablement processes to support successful product
implementation and usage.
Operational documentation:
- implement, review, and deliver operational procedures, policies, and documentation to ensure user clarity and consistency.
Cross-Functional Collaboration:
- work closely with teams across the organization—including process excellence, global operational steering, product, design, architecture, development, and partnerships—to deliver impactful customer experiences that drive key business outcomes.
Performance metrics:
● define, monitor, and report key service and product performance indicators in
collaboration with business and mid office GPO.
Stakeholder engagement:
- Liaise with stakeholders across functions such as release management, change management, operations, and program management teams to ensure smooth day-to-day operations.
Global Alignment:
- ensure implementation of one globally aligned steering approach and align with Product Managers across regions to maintain consistency, share insights, and foster collaboration.
Team management:
- work closely with a team of product owners and business analysts, fostering a collaborative and results-driven environment.
education and experience
- BS/BA in a relevant field
- 5-7 years of product management experience, with domain knowledge of our business, front, mid- and back-office administration
- deep knowledge of mid office and connection to back office process and systems
- successful experience in managing and aligning multidisciplinary teams to deliver quality products
- minimum 2 years’ roadmap/strategic plan ownership
- proven experience with various project methodologies
- applicable knowledge or experience in IT Governance
- strong business strategy and technical acumen
- background in analysis and solutioning, preferably with aspects involving complex logic or integrations.
skills and knowledge
- strong skills & knowledge of detail process workflows of front- & mid-office
- ability to manage end to end product solution to support workflows
- excellent verbal and written communication skills
- extensive experience and knowledge in data. reporting and steering
- highly analytic capacity in the domain mid office
- strong collaborative interpersonal skills to work across diverse, global teams
- strong problem-solving and analytical skills
- strong sense of commitment to deliver
- resilience, perseverance and can do mentality
- ability to consult with and identify needs of internal and customers and drive value creation
- good administration
- ability to plan own workload against project driven timelines
- excellent detailed requirement writing skills
your competencies
Within Randstad we defined the following Leadership competencies:
- delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
- performing today: resourcefulness securing and developing resources effectively and efficiently.
- leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
- securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.
for this specific role the following complementary competencies also apply
- applies outside-in thinking: unrest to push the boundary, eagerness, examines new possibilities by investigating and asking questions, new possibilities are explored and/or discovered. Assumes something better is still out there. Is comfortable leading what isn’t understood.
- collaborates, takes ownership, reaches out: manoeuvering comfortably through complex policy, process and people-related organisational dynamics recognising the value that different perspectives and cultures bring to an organisation.
- role models digitization with courage: knows how to anticipate and adopt innovations in business-building digital and technology applications. Rises up to address difficult issues and says what needs to be said.
what’s in it for you
We put people at the heart of everything we do. Our employment conditions reflect this;
- competitive salary
- an additional flexible benefit budget
- attractive bonus scheme
- option to take part in Randstad's success through our employee Share Purchase Plan
- option to go on a sabbatical leave or buy extra holidays
- flexible working hours in the office or hybrid
- attractive mobility arrangements
- opportunity to give back to local communities through paid volunteering leave
- a generous budget to set up your home office space and a net internet allowance
- growth and development opportunities in a fast changing global environment
- working with great people and being part of a network where everyone wants you to succeed
- an environment where differences are understood, valued and celebrated
We want our teams and talent to reflect the rich diversity of the societies we serve. We strive for an environment of belonging, safety and confidence. So everyone can bring their whole selves to work and flourish. Learn more about equity, diversity, inclusion and belonging at Randstad here.
If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: becky.suckling@randstadsourceright.co.uk
The recruitment procedure consists of a screening and at least two interviews. Later in the process, an (online) assessment and a job offer conversation take place.
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