senior specialist, it cloud, application and end user services.

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. Job DescriptionJob Title: Role 1 - OneTrust Platform Support Engineer (L1/L2) - 2 HC Job Title: Role 2 - Lead OneTrust Platform Support  (L1/L2) - 1 HC  Department: ITSM  Location: Hyderabad  Reports to: IT Manager  Working Hours: 5:30 AM CET - 1:30 PM CET, Monday to Friday Position SummaryWe are seeking a dedicated and detail-oriented OneTrust Platform Support Engineer to join our global technology team. This role is responsible for providing essential Level 1 and Level 2 operational support for our OneTrust platform. The ideal candidate will be a primary point of contact for business users, ensuring the smooth execution of daily activities, resolving technical issues, and maintaining the platform's configuration according to business needs. You will be part of a dedicated team of three analysts, working collaboratively to deliver excellent service and support to our stakeholders. Key ResponsibilitiesIncident & Service Request Management: Serve as the primary point of contact for all L1 and L2 support queries related to the OneTrust platform, managed through our ITSM tool, ServiceNow. Address and resolve user-submitted tickets in a timely manner, adhering to defined SLAs. Fulfill standard operational requests including, but not limited to: User account creation, modification, and access management. Launching and monitoring privacy assessments and data mapping activities. Generating and fulfilling requests for data exports and reports. Performing routine updates to assessment templates and workflows. Platform Configuration & Maintenance: Handle more complex L2 configuration items, such as modifying questionnaires, updating inventory details, and implementing minor workflow adjustments as directed. Manage and maintain the service catalog for OneTrust, covering categories like access requests, assessment templates, inventories, and general requests for information. Assist in testing and validating new configurations or module updates before they are deployed to production. Stakeholder & Vendor Collaboration: Communicate effectively with business stakeholders to clarify requirements, provide status updates, and resolve their inquiries. Act as a liaison with OneTrust vendor support for ticket escalation (L3), bug reporting, and tracking resolutions. Governance & Knowledge Management: Operate within a defined governance model, with the service owner defining the backlog and prioritizing tasks for the support team. Participate in vendor-provided training sessions to gain expertise on new or updated OneTrust modules. Contribute to the creation and maintenance of Standard Operating Procedures (SOPs) and knowledge base articles for users and the internal team. Required Skills and QualificationsProven hands-on experience providing operational support for the OneTrust platform. Strong familiarity with ITSM practices and direct experience using ServiceNow or a similar enterprise-level ticketing system. Demonstrated ability to resolve both standard user requests (L1) and more complex platform configuration issues (L2). Excellent problem-solving skills with a logical and analytical approach to troubleshooting. Strong verbal and written communication skills, with the confidence to interact directly with business stakeholders and external vendors. A collaborative team player, capable of working effectively as part of a small, focused support team. Highly organized with the ability to manage and prioritize multiple tickets and tasks effectively. Preferred QualificationsOneTrust Professional or Expert Certification. In-depth experience with specific OneTrust modules such as PIA/DPIA, Data Mapping & TPRM Basic understanding of data privacy principles and regulations (e.g., GDPR, CCPA). Experience in a corporate environment supporting GRC, TPRM or privacy-related tools. Team Setup & EnvironmentYou will join a dedicated team of three OneTrust support analysts. The team provides 9×5 coverage during Central European Time (CET) business hours. This role offers the opportunity for continuous learning through direct vendor training and the chance to become a subject matter expert on a critical enterprise platform. Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.

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