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We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.
role specification
Workforce & Recruitment Process Manager - australia
role purpose
The process manager is responsible for supporting a specific group of Randstad clients and onsite
teams with client specific projects, creating and managing complex reporting and design, improving
and reviewing workflow and process. The Process Manager does this by engaging both with clients
and account management teams to actively work on projects and ensure current reporting structures
are adhered to. They are responsible for the continuous improvement of the quality of the service to
our clients.
priorities for the role include
Partnering with the National Account Manager the Process Manager will reference the strategic plan
of Randstad Australia to determine priorities, set plans for projects and programs and leverage the
resources of integrated teams.
With a core focus on Key Account client onboarding and retention the Process Manager will play a key
role in analysis of information from a wide range of internal and external sources to ensure that we
are efficient, productive and well placed to meet our business objectives.
Effective communication and engagement of key stakeholders will be critical to ensure that there is
buy in and ownership of the execution of these initiatives.
main accountabilities
● Leadership
● Recruitment & workforce management
● Reporting
● Continuous improvement projects
● Compliance and auditing
Leadership
● Lead the administration team
● Onboarding, development and training of administration team members
● Ensure execution of on time deliverables through effective leadership of administration team
● Ensure 100% compliance to client standards through daily, weekly, monthly audits
● Lead and manage all resources effectively to achieve national Amazon reporting, compliance,
administrative requirements
Recruitment & Workforce management
● Assist with recruitment activities during hiring periods - screening, selection, placement
● Work with the Resourcing team leader to develop and improve recruitment workflow process
● Ensure that daily workforce management tasks are completed by the administration team -
rostering, booking, candidate care, payroll issues etc
● Provide general support and coverage for resourcing and onsite teams when required - ie
leave coverage or when additional resourcing across any team is required
reporting
● Responsible for existing reporting across both client account and Randstad internal
● Ensuring all client reporting requirements are adhered to
● Responsible for ongoing maintenance and review of reporting, audit reports and general
support for the account management team
● Work together with the site teams on tracking and reporting daily/weekly/monthly metrics as
required by client
● Design and implement new/additional client reporting functions
● Work closely with client and site teams to review and improve reporting/compliance gaps
● Provide key metrics and data to key account/s in the form of spreadsheets, presentations and
technology dashboards
● Ensure data integrity of internal reporting and tracking tools
continuous improvement projects
● Project management and implementation of any new auditing/compliance/reporting process
● Assist with continuous improvement of workflow process across all functions of the key
account/s
● Engaging with the account management team on high level strategies to secure the account
and improve overall position
compliance and auditing
● Ensure auditing requirements are met and assist with automation of compliance reporting
● Working closely with both the client stakeholders and account management team to close
any gaps that arise through the auditing process
● Leverage internal stakeholders to assist with automation of current and new auditing
requirements
● Ensure 100% compliance to client standards
your profile
experience
The Process Manager has proven experience of developing relationships at all levels. She/he also has
a wide-ranging skill-set in business process management, data, systems and technology. Previous
experience working with a business analyst, workforce analyst or process manager role required.
personal competencies
The successful individual will demonstrate high attention to detail and proven ability to collaborate
with internal and external stakeholders. They will have exceptional communication skills, both written
and verbal, and will use their initiative to problem solve, influence, negotiate and engage with both
internal and external stakeholders. The Process Manager will show enthusiasm, and have a strong
commitment to customer service, delivery and follow through.
The ideal candidate should feel comfortable to effectively work and communicate at all levels, with
multiple stakeholders of varied backgrounds, nationalities and cultures, from senior management to
trainee consultants. Personal authenticity is a must.
behavioural competencies
Randstad has a strong culture with four strategic building blocks at its core that underpin all our
activities, and promotes a focus and drive for our people to deliver. The desired behaviours against
these building blocks are summarised as such: high level of initiative, service orientation, passion for
results, problem analysing, planning, and organising.
promoting core values
● Promotes and acts at all times, internally and externally, on Randstad’s core values of ‘to
know, to serve, and to trust’, as well as ‘the simultaneous promotion of all interests’, and
‘striving for perfection’
● Ensures that others in the team do the same and does not accept violations of the core
values
● Acts consistently in a manner that is clearly identifiable with what the brand stands for and
what it means to be the market leader in terms of quality
● Protects the image and awareness of the brand in the market
key performance indicators
● Achieving on-time deliverables
● Team fulfillment targets - 100% of labor orders filled
● Ensure data integrity of all reporting
● Executing on client / internal projects within the desired timeframe
● Quality and accuracy of reporting/administration submitted
language skills
English
reporting relationship
The Process Manager will report into the Commercial Manager.
Is this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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