Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.PurposeThe Strategic PMO team is fundamental in ensuring we have a dedicated global function within our clients structure which focuses on quality/compliance, performance and change across the program. The scope of the SPMO is across the full RPO/MSP/total talent service, across all global regions, and across both RSR and OpCo scope.The team works in partnership with both the client and RSR operational teams globally, to provide support in creating, maintaining and enhancing value for the client through better design and the introduction and operation of services and solutions. In addition to this core function, the SPMO also drives the operational process around topics such as MI/Talent Radar, Market Insights, Global Process Governance, Technology and Design and Comms. Responsibilities:monitor data and process compliance, highlighting opportunities for improvementoversee on/off boarding solution ensuring this is delivered for all team members and audited on a quarterly basisproduction, maintenance and audit of the core billing files across full RPO scoperesponsible for the maintenance of the Merck global team document, organisational charts and centralised global documents databasemonitor completion of mandatory Randstad and Merck data security and compliance training highlighting any gaps/failuresproduce and monitor completion of weekly, monthly and quarterly SF audit data, exception tracking, satisfaction survey resultsproduce quarterly service review decks/material to enable monitoring and communication of service performancecalendar management, attendance and minute taking of QBR and global meetingsmaintain global commercial performance reports including source filesmonitor adoption of new technologies highlighting opportunities for improvementmonitor completion of on/offboarding document highlighting any gaps/failuresproduce quarterly Merck global all hands deck to support strong communication to teamproject administration for large change/transformation projectsCompetenciesDrive for Results - Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, takes accountability; for example: by tracking his/her own performance against standards or measures.Experience - Ideally experience of recruitment outsourcing, ideally both MSP & RPO operationsAdministration experience in (preferably) human resources or service center environment.Excellent Microsoft Office/google for business applications skillsPreferably with Applicant Tracking System and/Vendor Management SystemCustomer Focus - Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example: by reporting back to customers on enquiries, or ensures that others do.Quality oriented - Works under supervision at an elementary level and adheres to established quality standards.Technical Support - Works with guidance (but not constant supervision) to identify and diagnose technical problems, then resolve those problems by choosing the best authorized solution.Attention to detail - Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, checks own work; for example: by using systems such as checklists to ensure accuracy.Commercial Acumen - Applies elementary understanding of the business environment and objectives to develop solutions under supervision.Analytical Thinking - Thinks through issues by isolating the problem areas or situation, and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees basic relationships; for example: by identifying simple cause and effect, as in relationships.Self-Control - Maintains control of emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example: by dealing well with ongoing business stressImpact through Influence - Ability to engage with others and influence to complete tasks and requestsExperienceIdeally experience of recruitment outsourcing, ideally both MSP & RPO operationsAdministration experience in (preferably) human resources or service center environment.Excellent Microsoft Office/google for business applications skillsPreferably with Applicant Tracking System and/Vendor Management SystemKnowledge of advanced excel skills for data analyticsIs this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
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Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work.We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change.At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally.We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust.PurposeThe Strategic PMO team is fundamental in ensuring we have a dedicated global function within our clients structure which focuses on quality/compliance, performance and change across the program. The scope of the SPMO is across the full RPO/MSP/total talent service, across all global regions, and across both RSR and OpCo scope.The team works in partnership with both the client and RSR operational teams globally, to provide support in creating, maintaining and enhancing value for the client through better design and the introduction and operation of services and solutions. In addition to this core function, the SPMO also drives the operational process around topics such as MI/Talent Radar, Market Insights, Global Process Governance, Technology and Design and Comms. Responsibilities:monitor data and process compliance, highlighting opportunities for improvementoversee on/off boarding solution ensuring this is delivered for all team members and audited on a quarterly basisproduction, maintenance and audit of the core billing files across full RPO scoperesponsible for the maintenance of the Merck global team document, organisational charts and centralised global documents databasemonitor completion of mandatory Randstad and Merck data security and compliance training highlighting any gaps/failuresproduce and monitor completion of weekly, monthly and quarterly SF audit data, exception tracking, satisfaction survey resultsproduce quarterly service review decks/material to enable monitoring and communication of service performancecalendar management, attendance and minute taking of QBR and global meetingsmaintain global commercial performance reports including source filesmonitor adoption of new technologies highlighting opportunities for improvementmonitor completion of on/offboarding document highlighting any gaps/failuresproduce quarterly Merck global all hands deck to support strong communication to teamproject administration for large change/transformation projectsCompetenciesDrive for Results - Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short- and long-term goals. Specifically, takes accountability; for example: by tracking his/her own performance against standards or measures.Experience - Ideally experience of recruitment outsourcing, ideally both MSP & RPO operationsAdministration experience in (preferably) human resources or service center environment.Excellent Microsoft Office/google for business applications skillsPreferably with Applicant Tracking System and/Vendor Management SystemCustomer Focus - Identifies and meets the needs of internal and external customers, being continually focused on outcomes for customers. Specifically, communicates; for example: by reporting back to customers on enquiries, or ensures that others do.Quality oriented - Works under supervision at an elementary level and adheres to established quality standards.Technical Support - Works with guidance (but not constant supervision) to identify and diagnose technical problems, then resolve those problems by choosing the best authorized solution.Attention to detail - Manages, tracks and attends to multiple pieces of information, bringing order and clarity. Specifically, checks own work; for example: by using systems such as checklists to ensure accuracy.Commercial Acumen - Applies elementary understanding of the business environment and objectives to develop solutions under supervision.Analytical Thinking - Thinks through issues by isolating the problem areas or situation, and thinking things through systematically. Applies judgement on the basis of evidence and reasoning. Specifically, sees basic relationships; for example: by identifying simple cause and effect, as in relationships.Self-Control - Maintains control of emotions even under difficult situations in order to continue to perform effectively. Specifically, demonstrates resilience; for example: by dealing well with ongoing business stressImpact through Influence - Ability to engage with others and influence to complete tasks and requestsExperienceIdeally experience of recruitment outsourcing, ideally both MSP & RPO operationsAdministration experience in (preferably) human resources or service center environment.Excellent Microsoft Office/google for business applications skillsPreferably with Applicant Tracking System and/Vendor Management SystemKnowledge of advanced excel skills for data analyticsIs this the job for you? We would love to hear from you! Please apply directly to the role and we will get in touch with you.
