Role Details - Overview ▪ The dedicated Programme Director is accountable for the delivery of project and programme level services in accordance with the Master/Local Service Agreement (MSA /LSA) Scope of Services. ▪ The role is a dedicated seconded SPOC within country reporting to the Real Estate Services (RES) Head responsible (and working in partnership with the country Workspace & Construction Management (WCM lead) for all project and program managemen
Role Details - Overview ▪ The dedicated Programme Director is accountable for the delivery of project and programme level services in accordance with the Master/Local Service Agreement (MSA /LSA) Scope of Services. ▪ The role is a dedicated seconded SPOC within country reporting to the Real Estate Services (RES) Head responsible (and working in partnership with the country Workspace & Construction Management (WCM lead) for all project and program managemen
• Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making. • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisur
• Customer Behaviour – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making. • Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisur