Key Responsibilities:
1. Operations & Administration
• Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
• Resolve patient escalations promptly and ensure high satisfaction scores.
• Maintain clinic hygiene, upkeep, and compliance with safety protocols.
2. Sales & Revenue Growth
...
job details
summary
- bengaluru, karnataka
- permanent
- job categoryhealth & social care, practitioner & technician
job details
• Drive sales of vaccination packages, therapy packages, and memberships through proactive engagement and patient education.
• Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
• Track and report daily, weekly, and monthly sales performance against targets.
3. Revenue & Cost Management
• Monitor daily revenue collections and financial reconciliations.
• Identify cost-saving opportunities without compromising patient experience.
• Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
• Oversee the entire patient journey — from entry to follow-up, ensuring a seamless and delightful experience.
• Actively monitor Google reviews, feedback, and NPS scores, driving improvement plans for service excellence.
• Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
• Supervise front desk, nursing, therapy, and support staff with clear KPIs and performance metrics.
• Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
• Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
• Manage scheduling, rostering, and availability updates in the EMR system.
• Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
• Oversee timely ordering, stock control, and inventory optimization in sync with central procurement.
• Prevent overstocking or shortages of medicines, vaccines, and consumables.
8. Reporting & Systems
• Ensure accurate data entry and reporting through EMR/EHR systems.
• Prepare and share operational, sales, and performance dashboards with central teams.
• Drive accountability through data-based insights and action plans.
Skills & Qualifications:
• Bachelor’s degree in Healthcare Administration, Business Management, or equivalent.
• 3–5 years of experience in clinic or healthcare operations with exposure to sales.
• Proven track record of meeting or exceeding sales and service targets.
• Strong interpersonal and leadership skills.
• Proficiency in EMR systems, Excel, and reporting tools.
• Excellent communication and patient relationship management.
show more• Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
• Track and report daily, weekly, and monthly sales performance against targets.
3. Revenue & Cost Management
• Monitor daily revenue collections and financial reconciliations.
• Identify cost-saving opportunities without compromising patient experience.
• Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
• Oversee the entire patient journey — from entry to follow-up, ensuring a seamless and delightful experience.
• Actively monitor Google reviews, feedback, and NPS scores, driving improvement plans for service excellence.
• Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
• Supervise front desk, nursing, therapy, and support staff with clear KPIs and performance metrics.
• Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
• Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
• Manage scheduling, rostering, and availability updates in the EMR system.
• Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
• Oversee timely ordering, stock control, and inventory optimization in sync with central procurement.
• Prevent overstocking or shortages of medicines, vaccines, and consumables.
8. Reporting & Systems
• Ensure accurate data entry and reporting through EMR/EHR systems.
• Prepare and share operational, sales, and performance dashboards with central teams.
• Drive accountability through data-based insights and action plans.
Skills & Qualifications:
• Bachelor’s degree in Healthcare Administration, Business Management, or equivalent.
• 3–5 years of experience in clinic or healthcare operations with exposure to sales.
• Proven track record of meeting or exceeding sales and service targets.
• Strong interpersonal and leadership skills.
• Proficiency in EMR systems, Excel, and reporting tools.
• Excellent communication and patient relationship management.
experience
6
Key Responsibilities:
1. Operations & Administration
• Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
• Resolve patient escalations promptly and ensure high satisfaction scores.
• Maintain clinic hygiene, upkeep, and compliance with safety protocols.
2. Sales & Revenue Growth
• Drive sales of vaccination packages, therapy packages, and memberships through proactive engagement and patient education.
• Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
• Track and report daily, weekly, and monthly sales performance against targets.
3. Revenue & Cost Management
• Monitor daily revenue collections and financial reconciliations.
• Identify cost-saving opportunities without compromising patient experience.
• Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
• Oversee the entire patient journey — from entry to follow-up, ensuring a seamless and delightful experience.
• Actively monitor Google reviews, feedback, and NPS scores, driving improvement plans for service excellence. ...
1. Operations & Administration
• Oversee day-to-day clinic operations to ensure smooth functioning and adherence to company standards.
• Resolve patient escalations promptly and ensure high satisfaction scores.
• Maintain clinic hygiene, upkeep, and compliance with safety protocols.
2. Sales & Revenue Growth
• Drive sales of vaccination packages, therapy packages, and memberships through proactive engagement and patient education.
• Collaborate with doctors and front desk teams to identify cross-sell and up-sell opportunities.
• Track and report daily, weekly, and monthly sales performance against targets.
3. Revenue & Cost Management
• Monitor daily revenue collections and financial reconciliations.
• Identify cost-saving opportunities without compromising patient experience.
• Ensure accurate billing and prevent revenue leakages.
4. Quality of Experience
• Oversee the entire patient journey — from entry to follow-up, ensuring a seamless and delightful experience.
• Actively monitor Google reviews, feedback, and NPS scores, driving improvement plans for service excellence. ...
• Coordinate with doctors and therapists to optimize waiting times and overall satisfaction.
5. Staff Management & Training
• Supervise front desk, nursing, therapy, and support staff with clear KPIs and performance metrics.
• Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
• Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
• Manage scheduling, rostering, and availability updates in the EMR system.
• Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
• Oversee timely ordering, stock control, and inventory optimization in sync with central procurement.
• Prevent overstocking or shortages of medicines, vaccines, and consumables.
8. Reporting & Systems
• Ensure accurate data entry and reporting through EMR/EHR systems.
• Prepare and share operational, sales, and performance dashboards with central teams.
• Drive accountability through data-based insights and action plans.
Skills & Qualifications:
• Bachelor’s degree in Healthcare Administration, Business Management, or equivalent.
• 3–5 years of experience in clinic or healthcare operations with exposure to sales.
• Proven track record of meeting or exceeding sales and service targets.
• Strong interpersonal and leadership skills.
• Proficiency in EMR systems, Excel, and reporting tools.
• Excellent communication and patient relationship management.
show more5. Staff Management & Training
• Supervise front desk, nursing, therapy, and support staff with clear KPIs and performance metrics.
• Conduct regular reviews and ensure ongoing staff training in sales etiquette and patient communication.
• Maintain positive morale and ensure full staffing coverage through effective roster planning.
6. Doctor & Therapist Coordination
• Manage scheduling, rostering, and availability updates in the EMR system.
• Foster a collaborative environment between clinical and non-clinical teams for smooth functioning.
7. Inventory & Vendor Coordination
• Oversee timely ordering, stock control, and inventory optimization in sync with central procurement.
• Prevent overstocking or shortages of medicines, vaccines, and consumables.
8. Reporting & Systems
• Ensure accurate data entry and reporting through EMR/EHR systems.
• Prepare and share operational, sales, and performance dashboards with central teams.
• Drive accountability through data-based insights and action plans.
Skills & Qualifications:
• Bachelor’s degree in Healthcare Administration, Business Management, or equivalent.
• 3–5 years of experience in clinic or healthcare operations with exposure to sales.
• Proven track record of meeting or exceeding sales and service targets.
• Strong interpersonal and leadership skills.
• Proficiency in EMR systems, Excel, and reporting tools.
• Excellent communication and patient relationship management.
experience
6share this job.
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