JD_Customer Care Associate
Your experience and talents will make the difference to:
Key responsibilities:
•
Managing customer inquiries, order processing, sample orders , tracking, delivery status updates, product information and more.
•
Handling customer complaints
•
AR balance follow up.
•
...
customer care associate.
- mumbai, maharashtra
- posted 1 day ago
- closes 18 may 2026
job details
summary
- mumbai, maharashtra
- temporary
- job categorycustomer service & call center
job details
Adherence to Internal Audit requirement
Daily operational tasks:
•
End to end sales order management in the ERP system.
•
End-to-end return order management
•
Outbound and inbound customer communication
•
Support and/or drive resolution of service-related complaints.
•
Support customer data management
•
Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
•
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
•
Ensure the upholding of local and global compliance rules, when handling orders
•
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What we will love about you:
•
Collaborates within a team.
•
Customer centric mindset
•
Eager to develop competencies.
•
Can-do attitude
•
Quality minded.
•
Resilient
•
Proactive mindset
•
Can follow instructions and standard procedures
And also …
•
Bachelor's degree in a relevant field or equivalent experience
•
3-5 years of experience in a customer care role in an order to cash environment.
•
Experience in working with standard operating procedures.
•
Proficient with standard MS Office programs
•
Working efficiency (written and spoken) in English & Local language.
•
Strong problem-solving and decision-making abilities
•
Proficient in using ERP software
show moreDaily operational tasks:
•
End to end sales order management in the ERP system.
•
End-to-end return order management
•
Outbound and inbound customer communication
•
Support and/or drive resolution of service-related complaints.
•
Support customer data management
•
Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
•
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
•
Ensure the upholding of local and global compliance rules, when handling orders
•
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What we will love about you:
•
Collaborates within a team.
•
Customer centric mindset
•
Eager to develop competencies.
•
Can-do attitude
•
Quality minded.
•
Resilient
•
Proactive mindset
•
Can follow instructions and standard procedures
And also …
•
Bachelor's degree in a relevant field or equivalent experience
•
3-5 years of experience in a customer care role in an order to cash environment.
•
Experience in working with standard operating procedures.
•
Proficient with standard MS Office programs
•
Working efficiency (written and spoken) in English & Local language.
•
Strong problem-solving and decision-making abilities
•
Proficient in using ERP software
experience
10
JD_Customer Care Associate
Your experience and talents will make the difference to:
Key responsibilities:
•
Managing customer inquiries, order processing, sample orders , tracking, delivery status updates, product information and more.
•
Handling customer complaints
•
AR balance follow up.
•
Adherence to Internal Audit requirement
Daily operational tasks:
•
End to end sales order management in the ERP system.
•
End-to-end return order management
•
Outbound and inbound customer communication
•
Support and/or drive resolution of service-related complaints.
•
Support customer data management
•
Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
•
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
•
Ensure the upholding of local and global compliance rules, when handling orders
•
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What we will love about you:
•
Collaborates within a team. ...
Your experience and talents will make the difference to:
Key responsibilities:
•
Managing customer inquiries, order processing, sample orders , tracking, delivery status updates, product information and more.
•
Handling customer complaints
•
AR balance follow up.
•
Adherence to Internal Audit requirement
Daily operational tasks:
•
End to end sales order management in the ERP system.
•
End-to-end return order management
•
Outbound and inbound customer communication
•
Support and/or drive resolution of service-related complaints.
•
Support customer data management
•
Frequent interaction with the commercial organization on orders
Additional non-operational tasks:
•
Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies.
•
Ensure the upholding of local and global compliance rules, when handling orders
•
Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company
What we will love about you:
•
Collaborates within a team. ...
•
Customer centric mindset
•
Eager to develop competencies.
•
Can-do attitude
•
Quality minded.
•
Resilient
•
Proactive mindset
•
Can follow instructions and standard procedures
And also …
•
Bachelor's degree in a relevant field or equivalent experience
•
3-5 years of experience in a customer care role in an order to cash environment.
•
Experience in working with standard operating procedures.
•
Proficient with standard MS Office programs
•
Working efficiency (written and spoken) in English & Local language.
•
Strong problem-solving and decision-making abilities
•
Proficient in using ERP software
show moreCustomer centric mindset
•
Eager to develop competencies.
•
Can-do attitude
•
Quality minded.
•
Resilient
•
Proactive mindset
•
Can follow instructions and standard procedures
And also …
•
Bachelor's degree in a relevant field or equivalent experience
•
3-5 years of experience in a customer care role in an order to cash environment.
•
Experience in working with standard operating procedures.
•
Proficient with standard MS Office programs
•
Working efficiency (written and spoken) in English & Local language.
•
Strong problem-solving and decision-making abilities
•
Proficient in using ERP software
experience
10share this job.
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