The Role
We are looking for a professional and empathetic individual to support our global customers. You will provide high-quality assistance, solve technical queries, and ensure a seamless brand experience.
What You'll Do
- Assist Customers: Handle international inquiries via phone, email, and chat.
- Solve Problems: Troubleshoot product issues and provide step-by-step solutions.
- Guide Professionals: Assist contractors and designers with technical specifications.
- Keep Records: Accurately log all interactions in our CRM system.
What We're Looking For
- Fluent English: Excellent verbal and written communication skills (neutral accent).
- Tech Savvy: Ability to learn product technicalities and navigate support software.
- Flexibility: Comfortable working in rotational night shifts to support global time zones.
- Empathy: A patient, "customer-first" mindset.
Requirements
- Education: Graduate in any field.
- Experience: 1-6years in International Voice/Support.
- Skills: Basic MS Office knowledge and quick typing.
Perks
- Competitive Salary
- Global exposure with a premium brand.
- Comprehensive health insurance and transport facility.
