Job Description: Customer Relation Manager
Summary: Responsible for hitting sales targets by managing high-rise and general contractor accounts. You will track projects from the planning stage to final sale, ensuring our products stay in the project specifications.
1. Sales & Growth
- Meet monthly and annual sales targets.
- Manage a project pipeline (from lead to closing).
- Focus on high-rise and high-potential contractors.
2. Market Intelligence
- Monitor competitor pricing and activities.
- Map out new construction projects in the territory.
- Adjust strategies to grow market share.
3. Business Development
- Find and onboard new, high-potential contractors.
- Convert new opportunities into active revenue.
- Launch new products through office presentations and demos.
4. Relationship & Technical Management
- Build strong bonds with key accounts.
- Ensure our products are specified in turnkey contracts.
- Handle the end-to-end process: Extraction → Delivery → Payment.
Key Success Metrics (KPIs):
- Target Achievement: % of sales quota met.
- Pipeline Value: Total value of upcoming projects.
- Conversion Rate: Leads turned into won deals.
- New Business: Number of new contractors signed.
