Responsibilities / Duties:
- Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity.
- Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio.
- Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.
- Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions.
- Maintain service levels according to business prioritization.
- Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions.
- Support commercial strategies with Dow customers across multiple businesses.
Required Skills:
Customer Service:
● Responding to customer inquiries, requests, and complaints via various channels (phone, email, chat, social media).
● Providing information about products, services, and company policies.
● Assisting customers in solving problems or addressing issues they may encounter.
