About the Role: ...
hcm support specialist.
- mumbai, maharashtra
- posted 31 july 2025
- closes 6 december 2025
job details
summary
- mumbai, maharashtra
- permanent
- job categoryinformation technology
job details
We are looking for a dedicated ERP HCM Support Senior Specialist to manage Level 1 support services across HCM platforms. The ideal candidate will ensure accurate and timely resolution of issues, maintain effective communication with stakeholders, and support administrative and reporting functions within the HCM support team.
show moreKey Responsibilities:
Administer ERP/HCM Level 1 support services and manage support workflows
Ensure timely resolution and documentation of user support issues
Coordinate with internal teams and stakeholders for efficient support delivery
Track, monitor, and report on support requests and resolutions
Provide assistance and guidance to users on HCM-related queries
Generate accurate reports and insights on support activities
Key Skills:
Strong organizational and administrative capabilities
Excellent communication and user support skills
Solid understanding of ERP/HCM systems support processes
Hands-on experience with Oracle Fusion or SuccessFactors HCM
High attention to detail and data accuracy
Ability to manage multiple priorities in a fast-paced environment
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field
Strong foundation in business process analysis and ERP systems
experience
6About the Role:
We are looking for a dedicated ERP HCM Support Senior Specialist to manage Level 1 support services across HCM platforms. The ideal candidate will ensure accurate and timely resolution of issues, maintain effective communication with stakeholders, and support administrative and reporting functions within the HCM support team.
Key Responsibilities:
Administer ERP/HCM Level 1 support services and manage support workflows
Ensure timely resolution and documentation of user support issues
Coordinate with internal teams and stakeholders for efficient support delivery
Track, monitor, and report on support requests and resolutions
Provide assistance and guidance to users on HCM-related queries
Generate accurate reports and insights on support activities
Key Skills:
Strong organizational and administrative capabilities
Excellent communication and user support skills
Solid understanding of ERP/HCM systems support processes
Hands-on experience with Oracle Fusion or SuccessFactors HCM
High attention to detail and data accuracy
Ability to manage multiple priorities in a fast-paced environment
Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or a related field
Strong foundation in business process analysis and ERP systems
experience
6share this job.
the application process.
See what comes ahead in the application process. Find out how we help you land that job.
1 of 8apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
2 of 8we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
3 of 8getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
4 of 8compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
5 of 8reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
6 of 8the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
7 of 8the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
8 of 8start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.
let similar jobs come to you
We will keep you updated when we have similar job postings.
Thank you for subscribing to your personalised job alerts.