head of quality assurance and process excellence.

1. Strategic Quality Leadership 

• Define and drive the Quality & Process Excellence vision for aligning it with the institution's  strategic objectives and company

• Institutionalize process frameworks and quality management systems across academic, operational, and administrative functions. 

• Lead organization-wide continuous improvement initiatives using structured methodologies (Lean, Six  Sigma, TQM, or equivalent). 

• Champion a culture of quality and accountability at all levels, from frontline operations to senior leadership. • Provide strategic inputs to the leadership team on quality trends, risks, and improvement roadmaps. 

2. Quality Ecosystem & Governance Engagement 

• Build and manage a robust quality governance structure, including internal audit mechanisms, review  cadences, and escalation protocols. 

• Collaborate with internal teams, external auditors, accreditation bodies, and regulatory agencies to ensure  sustained adherence to quality frameworks. 

• Engage with industry partners, skill councils, and certification bodies to benchmark institutional quality  practices. 

• Oversee end-to-end audit management — from planning and execution to CAPA (Corrective and Preventive  Action) closure. 

• Maintain comprehensive documentation of quality processes, audit trails, governance records, and  improvement logs. 

3. Quality Standards & Compliance Alignment 

• Align organizational processes with relevant international quality standards (e.g., ISO 9001, NAAC  frameworks, or sector-specific quality benchmarks). 

• Ensure consistent process adherence across all campuses and functional verticals, maintaining audit  readiness at all times.

• Develop and enforce Standard Operating Procedures (SOPs), quality manuals, and compliance checklists. • Monitor regulatory and statutory compliance requirements and proactively address gaps. • Lead institutional preparation for external accreditation, certification, and quality rating processes. 

4. Operational Excellence & Cost Optimization 

• Drive process efficiency and productivity improvements across operations through structured quality and  process re-engineering initiatives. 

• Identify cost optimization opportunities through waste reduction, process standardization, and resource  utilization analysis. 

• Implement data-driven performance measurement systems (KPIs, dashboards, scorecards) to track  operational quality metrics. 

• Conduct root cause analysis (RCA) on systemic failures and implement sustainable corrective measures. • Facilitate cross-functional problem-solving workshops and kaizen events to drive bottom-up process  innovation. 

Education, Skills & Experience Requirements 

• B.Tech (Engineering) from a recognized institution, Post-graduation in Quality Management, Operations,  or Business Excellence is preferred. 

• 15–20 years of progressive experience in Quality Assurance and Process Excellence, with a mandatory background in the Manufacturing sector. 

• Proven track record of leading quality transformations at an organizational level — not limited to departmental or project scope. 

• Hands-on expertise in quality methodologies: Lean, Six Sigma (Black Belt preferred), TQM, Kaizen,  FMEA, and SPC. 

• Deep understanding of quality standards and compliance frameworks (ISO 9001, ISO 14001, TS 16949, or  equivalent). 

• Strong experience in internal and external audit management, CAPA frameworks, and regulatory  compliance. 

• Demonstrated ability to lead cross-functional teams and influence stakeholders across hierarchies. • Experience in digitizing quality processes and working with ERP/QMS tools is desirable. • Excellent analytical, problem-solving, and communication skills with the ability to present to senior  leadership and board-level audiences. 

• Alignment with Company core values of Integrity, Excellence, Responsibility, Pioneering, and Unity

experience