helpdesk executive.

Key Responsibilities

• Email Management & Triaging:

  • Monitor incoming correspondence and categorize emails into specific buckets (e.g., general queries vs. formal complaints).

• Query Resolution:

  • Address standard and general inquiries efficiently using pre-approved communication templates.

  • Maintain the tone and brand standards of the organization in all written correspondence.

• Stakeholder Liaison:

  • Proactively follow up with Depository Participants (DPs) via telephone to expedite pending responses.

  • Act as a bridge between investors and DPs to ensure seamless information flow.

• Document Disbursement:

  • Securely generate and dispatch Statement of Holdings to BOs via their registered email addresses.

  • Ensure data privacy and accuracy when handling sensitive financial statements.

experience