Key Responsibilities• Lead daily performance across CSAT, AHT, SLAs, Productivity, FCR, and Transfer Rate• Monitor real-time queues and partner with WFM for staffing coverage• Provide floor support, live monitoring, and escalations• Ensure schedule adherence and shift discipline• Own team-level reporting (daily/weekly/monthly)Quality & Customer Experience• Conduct audits, calibrations, and structured feedback• Coach on empathy, accuracy, and brand-aligned
Key Responsibilities• Lead daily performance across CSAT, AHT, SLAs, Productivity, FCR, and Transfer Rate• Monitor real-time queues and partner with WFM for staffing coverage• Provide floor support, live monitoring, and escalations• Ensure schedule adherence and shift discipline• Own team-level reporting (daily/weekly/monthly)Quality & Customer Experience• Conduct audits, calibrations, and structured feedback• Coach on empathy, accuracy, and brand-aligned
About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.Founded in 1954, Woodside establishe
About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.Founded in 1954, Woodside establishe
About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition. Founded in 1954, Woodside establis
About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition. Founded in 1954, Woodside establis
About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.Founded in 1954, Woodside establishe
About Woodside Energy We are a global energy company, providing reliable and affordable energy to help people lead better lives. Join our team at Woodside Global Solutions in Bengaluru where talent, digital expertise, and operational excellence converge to solve complex energy challenges, accelerate change, and reimagine business capabilities to support Woodside's global operations and our role in the energy transition.Founded in 1954, Woodside establishe