Purpose / Role Summary
Lead and scale the Bangalore-based US Payroll operations team that supports our US
organization, ensuring accurate, compliant, and timely payroll processing, robust
controls, and strong service delivery to stakeholders in US. Drive operational
excellence, develop talent, and partner cross-functionally to deliver a controlled
...
transformation of payroll services.Core Responsibilities
People Leadership & Operations
Lead a team of associates supporting US Payroll; recruit, onboard, coach, and
develop the team; drive engagement and performance.
Serve as the single point of contact for US stakeholders (SLC and business
partners) for service levels, delivery cadence, and escalations; ensure daytoday
operations are wellmanaged and documented.
Establish cadence for dashboards, weekly governance, and monthly
performance reviews; present metrics and improvement plans to leadership.
US Payroll Domain Ownership
Oversee endtoend US payroll processing and period close activities, ensuring
accuracy, timeliness, and adherence to SLAs (e.g., payroll runs, offcycles,
adjustments, garnishments).
Ensure payroll activity is properly recorded in the General Ledger; supervise
reconciliations, research reconciling items, and drive timely issue resolution and
rootcause fixes.
Govern relationships with thirdparty payroll tax providers; ensure
employer/employee tax compliance, filings, and responses to agency inquiries.
Maintain and improve controls across payroll operations (e.g., makerchecker,
variance analytics, exception handling, audit trails); partner with Quality/Controls
for certifications and audits. Drive data quality and analytics: trend reviews (net pay, taxes, deductions),
exception logs, errorrate tracking, and continuous process stabilization.
Continuous Improvement & Transformation
Lead process streamlining and RCA (root cause analysis) initiatives;
implement corrective and preventive actions to reduce rework and improve cycle
times.
Partner with Technology and Automation teams (e.g., RPA/analytics) to deliver
measurable value; champion standard work, versioncontrolled SOPs, and
knowledge assets.
Ensure change adoption through crisp communications and readiness planning
with US stakeholders and the India team.
Collaboration & Stakeholder Management
experience
12show more
Purpose / Role Summary
Lead and scale the Bangalore-based US Payroll operations team that supports our US
organization, ensuring accurate, compliant, and timely payroll processing, robust
controls, and strong service delivery to stakeholders in US. Drive operational
excellence, develop talent, and partner cross-functionally to deliver a controlled
transformation of payroll services.Core Responsibilities
People Leadership & Operations
Lead a team of associates supporting US Payroll; recruit, onboard, coach, and
develop the team; drive engagement and performance.
Serve as the single point of contact for US stakeholders (SLC and business
partners) for service levels, delivery cadence, and escalations; ensure daytoday
operations are wellmanaged and documented.
Establish cadence for dashboards, weekly governance, and monthly
performance reviews; present metrics and improvement plans to leadership.
US Payroll Domain Ownership
Oversee endtoend US payroll processing and period close activities, ensuring
accuracy, timeliness, and adherence to SLAs (e.g., payroll runs, offcycles,
adjustments, garnishments).
...
Ensure payroll activity is properly recorded in the General Ledger; supervise
reconciliations, research reconciling items, and drive timely issue resolution and
rootcause fixes.
Govern relationships with thirdparty payroll tax providers; ensure
employer/employee tax compliance, filings, and responses to agency inquiries.
Maintain and improve controls across payroll operations (e.g., makerchecker,
variance analytics, exception handling, audit trails); partner with Quality/Controls
for certifications and audits. Drive data quality and analytics: trend reviews (net pay, taxes, deductions),
exception logs, errorrate tracking, and continuous process stabilization.
Continuous Improvement & Transformation
Lead process streamlining and RCA (root cause analysis) initiatives;
implement corrective and preventive actions to reduce rework and improve cycle
times.
Partner with Technology and Automation teams (e.g., RPA/analytics) to deliver
measurable value; champion standard work, versioncontrolled SOPs, and
knowledge assets.
Ensure change adoption through crisp communications and readiness planning
with US stakeholders and the India team.
Collaboration & Stakeholder Management
experience
12show more