Operations Manager
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO) and Blended Workforce Solutions.
We are looking for an Operations Manager to join our team.
Job Purpose
As an Operations Manager, you will lead the delivery of a bespoke MSP/RPO solution, acting as a strategic partner who independently manages high-value client relationships and internal stakeholder interfaces. You are responsible for overseeing the full recruitment lifecycle—from sourcing control to process design—while mentoring operational managers and driving high-performing delivery teams to exceed SLA/KPI targets and expand service offerings through organic growth.
You will be responsible for:
- Operational Management: Develops and delivers plans and outcomes for an operational area, providing direction, guidance, and resources to the Delivery team.
- Budgeting & Costing: Responsible for monitoring the P&L, developing budget plans, and keeping the forecast up to date. Includes auditing invoices and managing expenses.
- Building Capability: Coaches and mentors the team, providing specialized training and induction to meet service levels and develop internal talent.
- Digital innovation &AI strategy:Develop, implement, and continuously monitor strategies to maximize team productivity and operational efficiency.
- Lead process innovation by identifying and implementing AI-enabled solutions and automation opportunities to refine program processes.
- Client & Customer Management: Manages important client relationships at the director level, organizes QBRs for SLA management, and proactively advises on resourcing & savings strategies and innovative solutions.
- Leadership and Direction: Ensures a cohesive and highly motivated team environment, refines client processes, and implements continuous improvement programs.
- Performance Management: Implements team performance management systems, ensures KPIs and SLAs are exceeded, and establishes metrics for feedback and coaching.
Who We Are Looking For:
- Strategic Leadership: A proven leader with a strong track record of managing teams and developing business plans or recruitment strategies.
- Recruitment Expertise: Substantial background in the recruitment industry, specifically within delivery roles and MSP environments.
- Problem-Solving & Commercial Acumen: Ability to research complex issues, advise management, and manage resources to meet senior-level objectives.
- Technical Proficiency: Familiarity with VMS/ATS and enterprise client systems such as SAP, Oracle, or PeopleSoft.
- Global Mindset: International experience is highly valued, along with the ability to liaise across all levels of a professional organization.
- Education & Language: University/Post-graduate level intellect with an excellent command of English.
What can you expect in return?
- Extensive on-the-job training
- Attractive basic salary with an annual bonus plan and benefits package
- Working hybrid/remote
- An inspiring working environment in which you, together with your team and colleagues, will make a difference for our client
- Opportunity to work with a world-class recruitment business with leading technology, tools and innovation which allow our teams to focus on the human side of recruitment and provide a first-class experience to our candidates.
We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
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